Why We Have This Role
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren’t afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
How You’ll Find Success
- Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product
- You will work with clients to understand the customers programs and objectives
- Leverage your technical expertise to build programs that drive adoption and value for the customer
- Work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support
- As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service
How You’ll Grow
- Enhance your software platform knowledge and technical troubleshooting skills
- Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
- Develop critical customer relationship and communication skills to develop impactful, trusted relationships
Things You’ll Do
Drive Customer Adoption and Optimize Programs
- Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
- Leverage customer usage data to deliver actionable insights & recommendations
- Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
- Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
- Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
- Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
- Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics.
- Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
- In person connection with customers, traveling on-site as needed
Collaboration & Cross-Functional Partnerships
- Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
What We’re Looking For On Your Resume
- Bachelor’s degree from a competitive university
- 5+ years experience working in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Demonstrated ability to drive usage with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software, front-end development, and navigating API’s
- Excellent verbal and written communication skills
- Strong problem-solving skills
What You Should Know About This Team
- Supportive environment with opportunities to work both autonomously and collaboratively
- Fun, inviting, and inclusive work environment
- Team of passionate, kind, and smart people who exemplify what it means to be a team
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - JPY 185000 for an experience of your choosing (eligible after a year)
- 35 paid days off - 20 PTO + 5 Personal Days + 10 sick leaves
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
Skills Required
- Bachelor's degree
- 5+ years in a technical, consulting, or client-facing role
- Experience managing multiple projects simultaneously in a fast-paced environment
- Demonstrated ability to drive product usage and customer adoption
- Familiarity with software, front-end development, and navigating APIs
- Ability to articulate technical concepts to non-technical audiences
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Comfort working autonomously and collaboratively
- Experience configuring dashboards, surveys, and workflows within Qualtrics or similar platforms
What the Team is Saying
Qualtrics Compensation & Benefits Highlights
-
Affordable Benefits — Medical coverage features a high employer-paid cost share across PPO and high‑deductible options. Dental, vision, telemedicine, and chronic‑condition support are included alongside core plans.
-
Wellbeing & Lifestyle Benefits — An annual Experience Bonus and a quarterly wellness reimbursement add meaningful cash‑equivalent value for travel, events, and health activities. Mental‑health access spanning coaching, therapy/EAP, and mindfulness resources is emphasized.
-
Inclusive Benefits Coverage — Family‑building and LGBTQIA+‑focused care include fertility treatment with dedicated cycles, adoption/surrogacy reimbursement, and gender‑affirming services. Travel and lodging support is available when covered care is not accessible locally, and domestic partners are eligible.
Qualtrics Insights
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
Gallery
Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
