IT Systems & A/V Engineer

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

As our IT Systems & A/V Engineer, you will:

• Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally

• Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots)

• Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools

• Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications

• Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders

• Create, maintain, and promote standards, procedures, and documentation for IT

• Champion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administration

• Travel to our offices and events on a periodic basis to provide onsite AV, networking, and conferencing support.

• Partner closely with leadership to build and report on team OKRs and roadmaps

• Build and maintain vendor relationships and third party services as needed

• Onsite Event Support:

  • Design, deploy, and operate Dante-based digital audio networks, ensuring optimal configuration, routing, and redundancy.
    Lead setup, operation, and strike of A/V systems for general sessions, breakout rooms, and exhibit halls.

  • Diagnose and resolve Dante, signal flow, or device configuration issues in real time.

  • Partner with clients, producers, and exhibitors to deliver exceptional technical results.

Team members in this role are required to be within commuting distance of our Los Angeles, CA Hub.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

Join our growing IT team! You will work cross functionally with our Security, Finance, Marketing/Events, and People team, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.

You should have strong internal customer support skills, excellent problem solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with many tools listed below, as well as the curiosity and adaptability to learn new ones.

In addition to 4+ years of experience as an IT professional in a high growth and/or tech company and 2+ years of experience with onsite events A/V support and coordination, you should have:

• A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration

• Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority

• Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)

• Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs

• Proven success in scaling IT processes with automation and emerging technology for high-growth environments

• Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.)

• Hands-on background developing workflow automations in lightweight iPaaS tools

• Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN

• Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents

• Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred

• Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)

• Live Event A/V Experience with Dante-based digital audio networks, managing wireless microphone and IEM systems (Shure, Sennheiser, Lectrosonics), audio consoles (e.g., Yamaha CL/QL, Allen & Heath, Midas) and DSPs (e.g., Q-SYS, Biamp, BSS), and experience managing A/V for a live event.

• Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.

• Hands-on approach with excellent communication and a passion for providing direct support.

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.