Whatnot
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eCommerce • Mobile • Retail
The Product Manager, International Growth will lead the growth strategy for non-US markets, focusing on user acquisition, engagement, and retention while collaborating with various teams to ensure a standardized and effective product experience.
eCommerce • Mobile • Retail
As a Data Engineer at Whatnot, you'll design data architectures, implement data workflows, ensure data quality, and support analytics across teams.
eCommerce • Mobile • Retail
Manage biweekly US payroll in Workday, validate earnings/deductions/taxes and garnishments, ensure multi-state compliance, support audits and year-end W-2s, troubleshoot Workday-ADP integrations, reconcile variances, produce payroll reports, document processes, and drive payroll process improvements.
eCommerce • Mobile • Retail
The role involves analyzing fraud and risk data, defining KPIs, collaborating on anti-fraud strategies, and creating tools and dashboards for data accessibility at Whatnot.
eCommerce • Mobile • Retail
Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.
eCommerce • Mobile • Retail
As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.
eCommerce • Mobile • Retail
The role involves scaling Customer Experience and Operations by leading a team of engineers to design and integrate systems that enhance seller support and reduce operational costs. Success is measured by increased adoption of seller-provided support, reduced refund rates, and high customer satisfaction.
eCommerce • Mobile • Retail
The Leadership Recruiter at Whatnot will lead executive hiring efforts, create recruiting processes, enhance candidate experiences, and strategically support leadership growth.
eCommerce • Mobile • Retail
Investigate trust and risk cases, review suspicious behavior and transactions, respond to customer email/chat inquiries, meet SLAs, identify trends, collaborate cross-functionally, and use metrics to improve processes while protecting buyers and sellers.
eCommerce • Mobile • Retail
Design and develop trust and risk systems for Whatnot's marketplace. Monitor user impact, respond to threats in real-time, and iterate defenses using machine learning and behavioral analysis.
eCommerce • Mobile • Retail
The Benefits Analyst will manage benefits administration, oversee leave programs, ensure compliance with regulations, provide employee support, and maintain systems and reporting related to employee benefits.
eCommerce • Mobile • Retail
The Trust & Risk Agent provides support for customers with trust and safety issues, ensuring a safe platform through investigation, resolution, and collaboration with other departments.
eCommerce • Mobile • Retail
As a Software Engineer in Infrastructure Reliability, you'll build distributed systems that enhance platform reliability, implement traffic control mechanisms, and develop monitoring tools, working closely with diverse teams.
eCommerce • Mobile • Retail
Lead the strategy and execution of the payments platform for Whatnot, managing core metrics and cross-functional collaboration to enhance financial processes and capabilities.
eCommerce • Mobile • Retail
As a Trust & Risk Agent, assist German users with escalated trust issues, de-escalate concerns, and enhance marketplace safety through effective communication and investigation.
eCommerce • Mobile • Retail
As a Senior Motion Designer, you'll create 2D and 3D motion graphics, collaborate with teams, and shape the visual identity of the brand. You'll manage projects from concept to delivery, contributing to campaigns and brand initiatives in a fast-paced environment.
eCommerce • Mobile • Retail
As a Partnerships Manager, you'll grow seller communities in Japan by sourcing sellers, partnering with top sellers, and executing marketing initiatives.
eCommerce • Mobile • Retail
As a Customer Experience Agent, you will resolve issues related to payments and orders, ensure timely customer satisfaction, and improve processes while becoming an expert on the company's products.
eCommerce • Mobile • Retail
Provide frontline IT support and local hub coverage, manage Jira Service Management queue and SLAs, administer Okta and Google Workspace, run onboarding/offboarding, build workflow automations, maintain documentation, support macOS devices, and participate in IT projects and occasional onsite travel.
eCommerce • Mobile • Retail
Lead the design of distributed systems, drive large initiatives, and enhance technical architecture at Whatnot, fostering rapid growth and stability.
