Senior IT Systems Administrator

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com .
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
The Senior IT Systems Administrator is a key, highly professional role, primarily based on-site at our Bangalore, India office, this is a full-time, on-site role. This role is responsible for maintaining and improving our core enterprise SaaS systems (Google Workspace, Slack, Okta, Iru (formerly Kandji), Workspace ONE, and delivering exceptional end-user support in a fast-paced environment with frequent interruptions. A significant component of this role is supporting all on-site personnel at our Bangalore, India office, including managing conference rooms and audiovisual (AV) equipment. Furthermore, this role will also be expected to provide remote support to our globally distributed workforce, with particular coverage for Asia and EU timezones. You will be responsible for supporting our existing full Apple macOS environment, with a forward-looking goal to expand support to Windows in an enterprise setting. We are looking for an energetic people-person who can interface enthusiastically with all levels of users within Circle.
What you'll work on:

• Lead on-site IT support at our Bangalore, India office, ensuring all IT needs are met with professionalism and minimal disruption.
• Support the IT response in the areas of IT Incident, Response, and Problems for our Bangalore, India office and global users
• Own all levels of IT support (L1-L3) independently, serving as the primary point of contact for all IT needs at the Bangalore office
• Leverage our data/metrics to improve KPI's to help drive compliance.
• Manage hardware procurement, vendor coordination, and maintain accurate inventory and asset management records for all IT equipment at the Bangalore office.
• IT leadership, help drive functional areas of IT through process and technology
• Collaborate with IT teammates and other stakeholders to mature our ITIL processes.

What you'll bring to Circle:

• Provide in-person IT support at our Bangalore, India office for Circle employees. Ability to comfortably listen, triage, prioritize, and field frequent walk-ups, urgent issues, and context-switching in a fast-paced environment.
• Support our remote IT Service Desk and our globally distributed workforce, including triaging incoming support tickets.
• Exhibit strong written and verbal communication skills, with the ability to clearly document processes, troubleshooting steps, and knowledge base articles for both technical and non-technical audiences.
• 4+ years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace, Slack, Okta, Iru (formerly Kandji), Workspace ONE) and basic network troubleshooting
• 4+ years of supporting a fully remote, Apple macOS environment with a familiarity or desire to learn Windows in an enterprise setting.
• Experience monitoring and resolving issues in a ticketing system, e.g. ServiceNow or similar.
• Experience with standard conference room systems and A/V equipment
• Understand mobile device management (MDM) with experience in Iru (formerly Kandji) for corporate macOS devices, and WorkspaceOne for mobile phones (iPhone/Android).
• Demonstrate a growth mindset and operational ownership, with a desire to continuously learn, proactively identify gaps, and contribute feedback to improve IT processes and user experience.
• Operate in a Highly Secure, Regulated environment with an acute attention to detail.
• Solid understanding of networking fundamentals with hands-on experience troubleshooting network connectivity issues (DNS, DHCP, VPN, Wi-Fi).
• Familiarity with working within ITIL framework

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.