This role is for one of the Weekday's clients
Min Experience: 2+ years
Location: Bengaluru
JobType: full-time
We are looking for a Senior Integration Support Engineer to drive successful customer onboarding, API integrations, and long-term production support for an enterprise SaaS platform. In this role, you will be responsible for integrating customer systems with the platform, supporting API-based implementations, ensuring seamless go-live experiences, and maintaining reliable production integrations.
You will work closely with customer technical teams, operations stakeholders, third-party partners, and internal engineering teams to deliver scalable, stable, and efficient integration solutions. This role offers the opportunity to work within large-scale e-commerce and retail ecosystems, supporting enterprise customers and complex system integrations.
RequirementsKey ResponsibilitiesCustomer Onboarding & Enablement
- Lead the technical onboarding of new customers, including integration setup, validation, testing, and go-live readiness.
- Conduct technical training sessions for customer engineering and operations teams covering APIs, integration workflows, and platform capabilities.
- Build strong relationships with customer stakeholders throughout onboarding and post-implementation support.
- Ensure smooth onboarding experiences by coordinating technical activities across multiple teams.
- Configure, test, and validate REST API integrations using tools such as Postman.
- Support integrations with marketplaces, ERP systems, and third-party applications by collaborating with external technical teams.
- Troubleshoot integration issues and validate end-to-end data flows.
- Establish and follow standardized testing processes across customer implementations.
- Provide timely technical support during hypercare and post-production phases.
- Act as the primary technical contact for integration-related incidents, troubleshooting, and escalations.
- Monitor production integrations to ensure stability, reliability, and optimal performance.
- Investigate and resolve production issues while minimizing business impact.
- Create and maintain comprehensive technical documentation for integrations, onboarding procedures, API workflows, and support processes.
- Identify opportunities to automate onboarding, testing, and production support activities.
- Contribute to continuous improvement initiatives by enhancing integration standards and operational processes.
- Promote best practices for integration quality, documentation, and customer support.
- 1–3 years of hands-on experience working with SQL.
- Strong understanding of REST APIs and API integration concepts.
- Experience using API testing tools such as Postman.
- Basic working knowledge of Java/J2EE.
- Experience testing, debugging, and validating system integrations.
- Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with experience collaborating across technical, operational, and customer-facing teams.
- Highly organized, process-oriented, and detail-focused.
- Bachelor's degree in Engineering or a related technical discipline.
- Experience working within E-commerce, Retail, or SaaS environments.
- Familiarity with ERP systems, marketplaces, and third-party platform integrations.
- Exposure to production support, incident management, and customer-facing technical roles.
- Experience improving integration processes through automation and standardization.
The ideal candidate:
- Enjoys solving complex integration and production support challenges.
- Has a customer-first mindset and strong ownership of technical deliverables.
- Communicates effectively with both technical and non-technical stakeholders.
- Is proactive in identifying process improvements and automation opportunities.
- Thrives in cross-functional, fast-paced environments supporting enterprise customers.
- Demonstrates strong attention to detail and a structured approach to troubleshooting.
Join a team delivering enterprise-scale integration solutions for leading retail and e-commerce businesses. You'll work on complex API integrations, customer onboarding initiatives, and production systems while collaborating with engineering teams and global enterprise customers to deliver reliable, high-quality technical solutions.
Must-Have Skills- SQL
- REST APIs
- API Integration
- Postman
- Production Support
- System Integration
- Java
- J2EE
- E-commerce
- Retail Domain
- ERP Integrations
- Technical Support
- API Testing
Skills Required
- 1-3 years hands-on experience with SQL
- Strong understanding of REST APIs and API integration concepts
- Experience using API testing tools such as Postman
- Basic working knowledge of Java/J2EE
- Experience testing, debugging, and validating system integrations
- Production support experience and incident troubleshooting
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Strong interpersonal and cross-functional collaboration skills
- Highly organized, process-oriented, and detail-focused
- Bachelor's degree in Engineering or related technical discipline
- Experience within e-commerce, retail, or SaaS environments
- Familiarity with ERP systems, marketplaces, and third-party platform integrations
- Experience improving integration processes through automation and standardization
- Exposure to production support, incident management, and customer-facing technical roles
What We Do
Weekday is an AI-powered recruitment platform that helps startups hire top-tier engineering and product talent. By leveraging a massive database of white-collar professionals and advanced outreach tools, the company streamlines the hiring process through automated sourcing, AI-driven resume screening, and white-glove contingency services. Their mission is to modernize recruitment by enabling companies to discover and engage passive candidates efficiently, ensuring high-quality hires for critical roles.
