Customer Onboarding & Training
Own technical onboarding of new customers, including integration setup, validation, and readiness for go-live.
Conduct training sessions for customer technical and operations teams on integrations, APIs, and workflows.
Build and maintain strong working relationships with customer stakeholders during onboarding and hypercare phases.
Test APIs and new product features using tools such as Postman and validate integration flows with clients.
Support onboarding of new marketplaces, ERPs, and third-party systems by coordinating with respective technical teams.
Implement and enforce standard testing procedures across customers and channels.
Provide timely technical and production support to resolve integration issues during hypercare and post go-live.
Act as the primary point of contact for integration-related incidents and escalations.
Take ownership of maintaining integrations post go-live, ensuring reliability, performance, and stability.
Create and maintain clear technical documentation for integrations, onboarding steps, and support processes.
Identify opportunities for automation across onboarding, testing, and support stages to improve efficiency and quality.
Follow defined processes and contribute to continuous improvement of integration support standards.
Requirements
- 1–3 years of hands-on experience with SQL.
Strong understanding of REST APIs and API testing tools such as Postman.
Basic working knowledge of Java / J2EE.
Experience in testing, debugging, and validating system integrations.
Excellent written and verbal communication skills.
Strong problem-solving and analytical abilities.
Good interpersonal skills with the ability to work with cross-functional and external teams.
Highly process-oriented, organized, and detail-focused.
Engineering degree in any discipline.
Prior exposure to E-commerce or Retail domain is a strong plus.
Skills Required
- 1-3 years of hands-on experience with SQL
- Strong understanding of REST APIs
- Experience with API testing tools such as Postman
- Basic working knowledge of Java / J2EE
- Experience in testing, debugging, and validating system integrations
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Good interpersonal skills with the ability to work with cross-functional and external teams
- Highly process-oriented, organized, and detail-focused
- Engineering degree in any discipline
- Prior exposure to E-commerce or Retail domain
What We Do
Increff is a retail SaaS company solving complex inventory management & supply chain challenges and empowers brands, & retailers to optimize inventory across the web, marketplaces, & wholesale channels. Our cloud-based tech solutions allow omnichannel brands to automate inventory management, achieve distributed warehousing, & drive 100% inventory accuracy for faster order fulfillment. Our end-to-end merchandising software helps brands with pre-season & in-season merchandising, & takes markdown decisions to enable sustainable & profitable business growth. With 200+ retail customers globally, including brands like Puma, Adidas, Bata, Levi’s, Gap, Mango, CK, Jack & Jones, Sephora, Amazon, etc., & a 300+ team, including merchandising experts & 100+ tech experts, we solve for 10+ retail verticals including Apparel, Footwear, Eyewear, Home Furnishing, Cosmetics & Skincare, Electronics, Agriculture, Health care, & many more. We have raised $12 million in series B and have expanded our presence globally with offices in India, New York, Los Angeles, London, Dubai, & Singapore
