Our Opportunity:
As a Senior Human Resources Program Manager in HR Shared Services, you will own end-to-end HR process review and transformation initiatives focused on operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. You will lead discovery efforts, facilitate process mapping, and evaluate opportunities to streamline, automate, centralize, and improve the Team Member experience.
You will act as a strategic partner to HR COEs, HR Systems, Talent Acquisition, Compliance, Legal, and other partners, independently defining problem statements, shaping improvement strategy, and owning execution across a portfolio of HR transformation initiatives.
What You'll Do:
- Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy
- Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps
- Leverage Team Member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities
- Build future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions
- Develop prioritized roadmaps and business cases to create alignment, sequencing, and quantifiable outcomes
- Influence and align cross-functional partners to drive adoption, manage change impacts, and ensure sustained transformation outcomes
- Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process rigor through documentation, training, and governance
- Apply business insight and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing needs in an ambiguous environment
What You'll Need:
- 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function
- 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
- Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
- Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions
- Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
- Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
- Proficient with navigating ambiguity while maintaining momentum and measurable progress
- Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)
Bonus
- Lean Six Sigma certification or formal continuous improvement training
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
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Employees engage in a combination of remote and on-site work.
