Our Opportunity:
Chewy Vet Care's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
As part of this mission, Chewy Vet Care is hiring a Lead Veterinarianto help us scale a connected, detailed omnichannel customer experience for clients of our Chewy Vet Care practices. This leader will be responsible for all aspects of physical security across the organization, managing systems such as CCTV, intrusion alarms, and safes to ensure efficient performance and reliability. They will lead vendor commissioning during new facility buildouts, conduct investigations into security incidents, and develop standard operating procedures aligned with industry standards. Additionally, they will train staff on security protocols, audit site readiness, and lead vendor relationships to support continuous improvement and preventive maintenance.
What You'll Do:
- As a Lead Veterinarian, you will serve as a leader of your practice's veterinarians, veterinary technicians, and assistants, setting the bar for providing high-level, proficient veterinary medical care and embodying the Chewy Vet Care culture to work collaboratively with your peers and deliver the pet parent WOW experience.
- Hold all Team Members accountable to get results by being available, removing barriers and obstacles, facilitating change, and providing mentorship and feedback related to performance.
- Implementing the outlined policies and procedures, using integrated technology, and delivering consistent and appropriate medical care within the given skills.
- Perform physical examinations and diagnostic/medical/surgical/dental procedures in a way that will deliver while minimizing patient stress and discomfort. Able to perform more sophisticated surgeries and mastered the ability to provide care of complicated cases.
- Explain physical examination findings and communicate to the client a diagnosis of the patients' problems; generate and present a treatment plan for patients.
- Maintain client/patient medical/surgical records and make certain all logs are kept up to date through established protocols; assist colleagues in follow-up and future management of patients.
- Staying current with new medical information and changes in veterinary medicine, attend continuing education meetings
- Lead, Manage, Develop, and Mentor Associate Veterinarians regarding the improvement of individual performance with respect to client happiness, teamwork, medical quality, record keeping, and efficiency.
- Assist in the development of the paraprofessional team to ensure the delivery of the highest quality care and outstanding client service.
- Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
- May serve as the designated veterinarian responsible for controlled substance accountability, regulatory compliance, and related accounts within the practice. Responsible for maintaining accurate controlled substance records and overseeing the compliant ordering, storage, inventory management, reconciliation, and disposal of controlled substances in accordance with all applicable policies and regulations.
- Position may require some travel.
What you'll need:
- A Doctor of Veterinary Medicine degree (DVM, VMD) or equivalent is required
- Active State license in good standing, DEA license and other state credentials as required
- 5+ years' experience in general medicine and surgery; 1 - 3 years of leadership experience.
- 2 years of supervised experience with veterinary radiation machines preferred
- Comfortable collaborating with other veterinary professionals in a team-oriented environment
- Is passionate about helping people and pets with empathy and excellent customer service focus.
- Ability to multi-task and perform well in a face paced, self-starter environment.
Physical job requirements:
- Standing or walking up to 80% per shift.
- Frequently lift up to 50 to 70 pounds using an optional team lift.
- Occasionally lift greater than 70+ pounds using a team lift.
- Stand, push, pull, carry, squat, and kneel.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Doctor of Veterinary Medicine (DVM or VMD)
- Active State veterinary license in good standing
- DEA license and other state credentials as required
- 5+ years experience in general medicine and surgery
- 1-3 years leadership/management experience
- 2 years supervised experience with veterinary radiation machines
- Comfortable collaborating with veterinary professionals in a team environment
- Passion for client service, empathy, and excellent customer service focus
- Ability to multi-task and perform well in a fast-paced, self-starter environment
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
