Your Opportunity:
As a Senior HR Program Manager in HR Shared Services, you will own end-to-end HR process review and transformation initiatives focused on operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. You will lead discovery efforts, facilitate process mapping, and evaluate opportunities to streamline, automate, centralize, and improve the Team Member experience.
You will act as a strategic partner to HR COEs, HR Systems, Talent Acquisition, Compliance, Legal, and other stakeholders, independently defining problem statements, shaping improvement strategy, and owning execution across a portfolio of HR transformation initiatives.
What You'll Do:
- Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy
- Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps
- Leverage team member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities
- Design future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions
- Develop prioritized roadmaps and business cases to drive alignment, sequencing, and measurable outcomes
- Influence and align cross-functional stakeholders to drive adoption, manage change impacts, and ensure sustained transformation outcomes
- Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process discipline through documentation, training, and governance
- Apply business acumen and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing stakeholder needs in ambiguous environments.
- Minimal travel may be required based on business needs
What You'll Need:
- 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function
- 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
- Strong working knowledge of HR process flows across the Team Member lifecycle and how they connect across functions
- Experience facilitating structured working sessions and influencing stakeholders to drive alignment and decisions
- Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
- Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
- Demonstrated ability to navigate ambiguity while maintaining momentum and measurable progress
- Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)
Bonus
- Lean Six Sigma certification or formal continuous improvement training
#LI-SS4
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The base salary range for this role is $118,500 - $189,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 5+ years of experience in Human Resources, an HR center of excellence, HR Systems, Talent Acquisition, Compliance, Legal, or a related HR function
- 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
- Strong working knowledge of HR process flows across the Team Member lifecycle and cross-functional connections
- Experience facilitating structured working sessions and influencing stakeholders to drive alignment and decisions
- Ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
- Ability to operate independently in ambiguous environments and turn broad objectives into structured action plans
- Ability to navigate ambiguity while maintaining momentum and measurable progress
- Familiarity with HRIS platforms such as Workday, UKG Pro, and First Advantage
- Lean Six Sigma certification or formal continuous improvement training
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
