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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.
What you’ll do:
- Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
- Serve as a liaison between Prevention and Detection and Fraud Investigations.
- Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines
- Execute thorough investigations to confirm fraud and define appropriate next steps.
- Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
- Safeguard the institution against fraud-related financial losses.
- Ensure strict compliance with departmental standards and established processes.
- Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.
What you’ll need:
- 2-3+ years of direct fraud experience is mandatory.
- In-depth knowledge of SoFi products and operational processes.
- Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners.
- Strong, detail-oriented written communication skills.
- Excellent time management, and organizational skills.
- Demonstrated ability to adapt quickly to a fast-paced environment.
- Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
- Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
- Strong knowledge of Standard Operational Procedures and a process-oriented approach.
- Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research.
- High degree of responsibility, ownership, and accountability for work outcomes.
- Thrive in a dynamic, and team-focused work environment.
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
