The Role
Provide administrative and operational support to the direct sales team, including data entry, report generation, lead qualification, appointment scheduling, CRM record maintenance, customer inquiries, sales performance monitoring, cross-department coordination, and industry/competitor insight to improve sales processes and customer satisfaction.
Summary Generated by Built In
We are seeking a highly organized and customer-focused Senior Executive to join our Sales Support team. In this role, you will be responsible for providing administrative and operational support to our direct sales team, ensuring a seamless sales process. Your industry knowledge and experience will be invaluable in guiding and assisting the sales team in their daily activities and customer interactions.
Responsibilities
- Provide administrative support to the direct sales team, including data entry, report generation, and document management.
- Assist in lead generation and qualification, ensuring a steady pipeline of potential customers.
- Coordinate and schedule sales appointments, ensuring efficient time management for the sales team.
- Maintain accurate customer records and ensure timely follow-ups to enhance customer satisfaction.
- Handle customer inquiries and provide timely responses, ensuring a positive customer experience.
- Collaborate with the sales team to develop and implement sales strategies, offering industry insights.
- Monitor and analyze sales performance, identifying areas for improvement and suggesting enhancements.
- Liaise with other departments to ensure smooth operations and effective communication.
- Stay updated on industry trends and competitor activities, providing valuable insights to the team.
- A bachelor's degree in Business Administration, Sales, or a related field is preferred.
- Minimum 5 years of experience in a sales support or administrative role, preferably in the electrical/digital systems industry.
- Excellent organizational and time management skills, with the ability to prioritize tasks.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Proficiency in MS Office and CRM software is essential.
- Knowledge of industry-specific software or tools is an advantage.
- Ability to work independently and as part of a team, with a collaborative mindset.
- Analytical skills to interpret data and provide meaningful insights.
- Flexibility to adapt to changing priorities and a dynamic work environment.
Skills Required
- Minimum 5 years of experience in a sales support or administrative role
- Proficiency in MS Office
- Proficiency in CRM software
- Excellent organizational and time management skills
- Strong communication and interpersonal skills with a customer-centric approach
- Analytical skills to interpret data and provide insights
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and a dynamic work environment
- Bachelor's degree in Business Administration, Sales, or related field
- Experience in the electrical/digital systems industry
- Knowledge of industry-specific software or tools
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The Company
What We Do
BTicino, a premium brand of the Legrand Group, is a global leader in electrical and digital infrastructure solutions. The company produces and sells electrical and digital equipment for residential, commercial, and industrial applications, focusing on energy distribution, communication systems, and smart home automation.
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