Senior Executive - Product Support

Posted Yesterday
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Pimpri, Pune, Mahārāshtra, IND
In-Office
Senior level
Industrial
The Role
Review and correct order indents and QCPs; prepare and release accurate pump part lists in SAP; create and revise 2D manufacturing and assembly drawings; support 3D modeling; resolve assembly, testing, and site issues including site visits; coordinate with internal teams (TSS, PCM, KSB Tech, Nuclear Engineering) for technical solutions; maintain PM&PS library; drive component standardization to reduce inventory.
Summary Generated by Built In

1.    To review order indents and ensure correctness. To communicate with internal functions like Technical Support to Sales (TSS) and Projects & Contract Management (PCM) for corrections to the Indents and QCPs.

2.    To participate in internal kick-off meetings and provide technical inputs and ensure resolution of any technical concerns.

3. To review and approve Pump Quality Control Plans (QCPs) submitted by TSS and CM functions within (1) working day. To ensure correctness of Inspection class during the review.

4. To prepare and release an error free pump part list in SAP for standard pumps within (5) working days and for project pumps within (10) working days from the receipt of indent. To ensure the release of technical supplement and implement part list changes as per revised indents and QCPs received during the course of project execution

5.    To prepare manufacturing drawings and assembly check drawings for regular and development orders for API and Non-API pumps. Revision and archiving of manufacturing drawings as per defined procedure.


6.    To assist the 3D modelling team in generation of 3D models by providing required 2D drawings and other dimensional inputs, participating in checking the models etc.


7.    To resolve technical issues reported during Assembly & Testing and from site. Conduct site visits in consultation with Supreme Serv and Claim Management teams for analysing critical issues. Coordinate with KSB Tech and other internal functions for finalizing solutions as required.


8.    To implement order specific development activities and analysis in coordination with KSB Tech through offer permits. Evaluating the effort hours quoted by KSB Tech. Co-ordinate with Nuclear Engineering team for modelling and analysis as required.


9.     To maintain all documents in the PM&PS library.

10.    To actively participate in tasks related to standardization of pump components across models in order to minimize plant inventory.

Skills Required

  • Proven experience using SAP to prepare and release part lists and manage BOMs.
  • Ability to prepare, revise, and archive 2D manufacturing and assembly drawings per procedures.
  • Experience supporting 3D modeling teams by providing 2D drawings and dimensional inputs and checking models.
  • Capability to review and approve Pump Quality Control Plans (QCPs) and ensure correct inspection class within tight timelines.
  • Experience coordinating technical corrections with Technical Support to Sales (TSS), Projects & Contract Management (PCM), and external vendors (KSB Tech).
  • Proven track record resolving technical issues from assembly, testing, and site; willingness to conduct site visits.
  • Experience implementing order-specific development activities and evaluating third-party effort estimates.
  • Experience maintaining technical document libraries (PM&PS) and document control.
  • Experience working with Nuclear Engineering for modeling and analysis (as applicable).
  • Knowledge or experience in standardization of pump components to minimize plant inventory.

KSB Company Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KSB Company and has not been reviewed or approved by KSB Company.

  • Fair & Transparent Compensation Pay is considered fair or good in multiple contexts, especially where metal‑industry collective agreements apply. Consistent, on‑time wages and structured tariff pay bolster perceptions of fairness in covered roles.
  • Leave & Time Off Breadth Paid time off is abundant in the United States, with holiday entitlements highlighted as a strong point. This breadth of time off stands out within the overall package.
  • Retirement Support Company pension options and profit sharing are available in Germany, alongside defined benefit and defined contribution arrangements at group level. These programs indicate structured retirement support where they apply.

KSB Company Insights

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The Company
HQ: Frankenthal (Pfalz)
7,233 Employees
Year Founded: 1871

What We Do

ABOUT KSB KSB is one of the world’s leading suppliers of pumps, valves and related systems. KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio. KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros. KSB WORLDWIDE With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality. KSB IN THE MEDIA www.facebook.com/KSB.Company www.twitter.com/KSBcompany www.youtube.com/user/ksbcompany https://www.instagram.com/ksbcompany/ FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS: • Pumps and valves for industrial applications • Comprehensive KSB services and original spare parts • Pumps, valves and systems for building services • Automation and drive solutions • Pumps, valves and systems for renewable energy applications • Slurry pumps for mining, suction dredgers and the oil sand industry • Pumps, valves and systems for water applications • Pumps, valves and systems for waste water applications • Pumps, valves and systems for energy applications

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