Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for Public Cloud Data Protection Engineer.
Your tasks will include:- Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
- Acting as a technical focal point in relationships to fellow IT Professionals
- Researching and troubleshoot customer problems and inquiries
- Updating and work assigned cases in a timely manner
- Contributing to documentation to build Veeam’s knowledge base
- Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
- Contributin to documentation to build Veeam’s knowledge base
- Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
- Fluent English (reading/writing/speaking).
- Previous troubleshooting/administration experience is required
- Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, simple queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-SK1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Skills Required
- Fluent English reading, writing, and speaking
- Previous troubleshooting or systems administration experience
- Expertise with Microsoft Azure, including virtual machines, blob storage, roles, regions, and security groups
- Expertise with Amazon AWS, including S3, EC2, roles, regions, and security groups
- Expertise with Google Cloud Platform, including virtual machines, blob storage, VPC networking, and regions
- Microsoft SQL experience, including SQL Studio and simple queries
- Microsoft Windows Server administration experience
- Linux administration experience
- Networking knowledge, including TCP/IP, firewalls, and troubleshooting tools
- Knowledge of backup concepts and software solutions
- Ability to quickly learn, understand, and explain technical information
- Ability and willingness to own client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Veeam Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeam and has not been reviewed or approved by Veeam.
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Healthcare Strength — Healthcare coverage is comprehensive with options that include employee-only no-cost tiers, plus mental-health support through an assistance program. Feedback suggests these offerings compare well in tech.
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Leave & Time Off Breadth — Time off includes unlimited PTO in the U.S., paid company holidays, quarterly company-wide recharge days, and paid volunteer time. Feedback suggests team norms influence how fully this flexibility is utilized.
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Strong & Reliable Incentives — Sales and pre-sales roles feature meaningful on-target earnings with competitive base and variable structures. Feedback suggests these plans provide strong upside for high performers.
Veeam Insights
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
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