To be successful in this position, one must be responsible for responding to support issues in a timely manner, delivering stellar deskside support, communicating issue status to internal customers, management and internal support teams, troubleshooting and resolving issues within SLA, as well as effectively serving as primary point of contact for specific departmental project efforts and escalation needs.
What You'll Do
- Act as the main contact for Cox Automotive Executive Team support.
- Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions.
- Resolve technical problems through defined processes and internal tools.
- Collaborate with customers and internal teams to address and resolve issues.
- Oversee ticket management and ensure compliance with SLAs.
- Assess team performance and support documentation with Desktop Support management.
- Conduct internal training and potentially guide Support Analysts.
- Travel for offsite support as needed.
- Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.
Who You Are
- High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS
diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field - MCTS or A+ desktop certification preferred.
- Expertise in hardware/software support, deployment, and enterprise applications.
- Experience with Active Directory, Group Policy, Windows, and macOS.
- Strong support skills for Microsoft Office, iOS, and Android devices.
- Excellent communication and customer service skills.
- Ability to work in a team with shifting priorities and flexible hours.
- Experience in providing technical guidance and process improvements.
- Professional demeanor and ability to handle confidential information.
USD 28.65 - 42.98 per hour
Compensation:
Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
