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Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Our team is responsible for the Cloud Infrastructure Platform, covering both first-party and public cloud environments. As our platform grows in size and complexity, we must consistently provide a top-tier platform for running the business today and support tremendous scale in the near future. We are looking to grow our team to develop and manage our next generation of software/hardware systems designed to maintain our world-class data platform.
As a Senior Operations Engineer, you will contribute to the DevOps culture on the global team by enhancing our automation and CI/CD toolset to orchestrate thousands of servers in perfect harmony. We are agile, fast-paced, work hard, and play hard.
Your Impact
- Build scalable, elastic services, capable of running in private Salesforce data centers and in public clouds
- Design high-quality systems to improve platform security, reliability, availability, and scalability
- Design, build, configure, test, update, document, implement scripts, and automate operational support in multiple infrastructure environments at world-scale
- Collaborate with development, architecture, and release teams, providing architectural design recommendations and driving standards for effective transition to production operations.
- Build efficient components/algorithms/services to serve a high volume of requests with low latencies. Conduct performance tuning, performance monitoring, capacity planning, and other related monitoring.
- Create, document, and test backup and recovery procedures including Operational and Disaster Recovery scenarios
- Design, document, implement smart thorough testing and environmental upgrade strategies to ensure quality delivery
- Continuously integrate and deploy your code, monitor live services and supporting hardware, and set up alerting mechanisms to ensure system health and availability. Learn through data-driven feedback loops to improve it
- Participate in Code Reviews, cross train and mentor other team members
- Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available, but have a life outside of work - we value balance.
- Be able to upscale your team and other teams in the same organization proactively with ideas and learnings from experience in the relevant topics
- Participate in and lead the development of team/organization long range plans and roadmaps
- Demonstrate strong technical expertise in your team's domain area and focus on the most challenging deliveries
- Advocate for strategic improvements in response to changing service conditions
- Synthesize information coming from outside your organization (architectural guidelines, workgroup results, best practices) and guide your team to put this information into practice
Basic Qualifications
- BS degree and 6+ years of prior relevant experience or Master's with 5+ years of prior relevant experience
- Strong knowledge of basic programming concepts and respective scripting languages. One or more of the following: Bash, Go, Ruby, Python
- Broad knowledge of Linux Operating Systems internals and Virtualization platforms
- Strong experience in automating a variety of infrastructure and administration tasks
- Working Knowledge of CI/CD, DevOps, Configuration Management and Infrastructure as Code principles
- Experience with Source Code Management concepts and tools such as Git
- Experience working with and troubleshooting large, highly available and high performance systems
- Experience with Agile development methodology
- Be available for after hours on-call support and will be required to apply production packages during non-peak hours
- Experience with leading projects that involve more than the immediate scrum team
Preferred Qualifications
- Experience with monitoring solutions, such as - Prometheus, Grafana, or Splunk
- Ability to manage system issues, updates and upgrades for both first-party and public cloud
- Experience with public cloud development (e.g. AWS, GCP, Alibaba, and/or Azure platforms)
- Experience with containers (Docker) and related orchestration (Kubernetes)
- Experience with Terraform, Github, Cinc (Chef), Jenkins, Spinnaker
- Knowledge of data concepts related to relational databases and NoSQL stores.
- Strong infrastructure engineering background
- Experience with integrating AI for automated anomaly detection, predicting system degradation, triggering self-healing workflows, reducing alert fatigue etc.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- BS degree and 6+ years of prior relevant experience or Master's with 5+ years of prior relevant experience
- Strong knowledge of programming concepts and scripting languages (Bash, Go, Ruby, Python)
- Broad knowledge of Linux operating system internals and virtualization platforms
- Strong experience automating infrastructure and administrative tasks
- Working knowledge of CI/CD, DevOps, configuration management and Infrastructure as Code principles
- Experience with source code management concepts and tools such as Git
- Experience working with and troubleshooting large, highly available and high performance systems
- Experience with Agile development methodology
- Availability for after-hours on-call support and applying production packages during non-peak hours
- Experience leading projects that involve more than the immediate scrum team
- Experience with monitoring solutions such as Prometheus, Grafana, or Splunk
- Ability to manage system issues, updates and upgrades for both first-party and public cloud
- Experience with public cloud development (AWS, GCP, Alibaba, and/or Azure)
- Experience with containers (Docker) and orchestration (Kubernetes)
- Experience with Terraform, GitHub, Cinc (Chef), Jenkins, Spinnaker
- Knowledge of relational databases and NoSQL stores
- Strong infrastructure engineering background
- Experience integrating AI for automated anomaly detection, prediction, and self-healing workflows
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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