Senior CX/UX Designer

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About the team 

Wolters Kluwer’s Digital Experience Group (DXG) designs user-centered solutions across our global Tax & Accounting (TAA) portfolio. Our UX teams work at the intersection of Product, Engineering, and domain expertise, solving complex problems across multi-product ecosystems.  

In the UK, we support accountants and tax professionals with mission-critical software that enables compliance, advisory services, and efficient day-to-day operations in a highly regulated environment. The work is detail-heavy and high-stakes, requiring a strong focus on usability, accuracy, and trust. 

About the role 

As a Senior CX/UX Designer in the TAA UK UX team, you will lead the design of complex, end-to-end experiences across one or more product areas, supporting professional users in performing critical tasks accurately and efficiently. 

You will operate with a high level of autonomy in ambiguous problem spaces, leading discovery, defining problems, and translating insights into clear, scalable solutions. Your work will connect user needs, business goals, and regulatory requirements, ensuring that decisions are both user-centered and commercially grounded. 

You will also shape experience direction within your product area, influencing priorities through evidence-based insights and structured thinking. Working closely with product managers, engineers, and domain experts, you will drive alignment and maintain a high standard of design quality across the product ecosystem. 

Key responsibilities 

Design & delivery 

• Lead end-to-end design for complex product areas, from early exploration through to delivery-ready outcomes. 

• Design structured user flows, interaction models, and high-fidelity prototypes for multi-step, data-heavy workflows. 

• Ensure designs are development-ready, collaborating closely with engineers to support effective handover and implementation. 

• Maintain a high bar for quality, consistency, usability, and accessibility, ensuring designs support accurate, efficient task completion and align with product goals. 

Discovery & research 

• Lead discovery and exploratory research in ambiguous or undefined problem spaces, in collaboration with Research where appropriate. 

• Plan, design, and execute mixed-method research independently, selecting appropriate approaches based on context. 

• Map user journeys, workflows, mental models, and pain points across roles and product areas. 

• Synthesize findings into clear problem definitions, opportunities, and actionable design directions. 

• Use both qualitative and quantitative insights (e.g. usability findings, behavioral data) to inform decisions and shape product direction. 

Strategy & product influence 

• Contribute to and shape product vision and longer-term experience direction within your product area. 

• Influence roadmap priorities through evidence-based insights and structured problem framing. 

• Translate business goals, regulatory requirements, and user needs into clear design strategies. 

• Connect research insights directly to business outcomes and product decisions. 

• Provide clear, structured recommendations to stakeholders to support decision-making. 

Collaboration & communication 

• Work closely with product managers, engineers, and domain experts in planning and delivery. 

• Facilitate workshops and design discussions (e.g. discovery sessions, journey mapping, problem framing) to align teams, drive progress, and support decision-making. 

• Communicate design rationale clearly, using evidence, principles, and structured thinking to support alignment and influence decisions. 

• As a senior individual contributor, support and guide other designers through structured feedback, shared standards, and day-to-day collaboration, helping raise overall quality and consistency of design output. 

Design systems & governance 

• Contribute to shared design systems, patterns, and standards across products. 

• Ensure alignment with accessibility requirements and inclusive design practices. 

• Promote and uphold consistency and scalability across a multi-product ecosystem, supporting the effective use of shared patterns and standards. 

AI & innovation 

• Apply AI tools where they add value to research, ideation, and design workflows. 

• Design and contribute to AI-enabled features, considering usability, transparency, user trust, and responsible use, while also understanding how AI behavior impacts the user experience. 

• Define and evaluate success criteria for AI-supported experiences where relevant. 

Required skills & competencies 

UX & interaction design 

• Strong experience designing complex, data-heavy, or compliance-driven software, including structuring workflows and interactions to support accurate and efficient task completion. 

• Proven ability to lead end-to-end design across discovery and delivery, making clear, well-reasoned design decisions throughout. 

• Advanced proficiency in Figma, including high-fidelity prototyping and design documentation. 

• Experience working with and contributing to design systems in multi-product environments. 

Research & problem framing 

• Strong experience planning and conducting user research independently using appropriate qualitative and quantitative methods. 

• Ability to define problems clearly, structure ambiguous spaces, and translate insights into effective design solutions that inform product decisions and priorities. 

• Experience mapping workflows, user journeys, or mental models in complex environments. 

Product & strategic thinking 

• Ability to connect user experience work to product goals, business outcomes, and regulatory context. 

• Experience influencing product decisions and priorities within their assigned product or feature area through evidence and structured reasoning. 

• Strong systems thinking across workflows, roles, and product ecosystems. 

Enterprise collaboration 

• Experience working in cross-functional, matrixed teams within a large organization. 

• Ability to balance user, business, regulatory, and technical considerations. 

• Strong communication skills, with the ability to present and defend design decisions clearly and influence outcomes. 

• Ability to facilitate discussions, navigate differing perspectives, and support effective decision-making. 

Data, metrics & evaluation 

• Experience using analytics and other quantitative signals alongside qualitative research to inform design decisions. 

• Ability to define and use success metrics for features or experiences, evaluating and iterating on outcomes. 

Mindset & ways of working 

• Comfortable taking ownership of complex problem spaces and driving them forward independently. 

• Open to feedback and able to engage in constructive design discussions, handling differing perspectives professionally and without defensiveness. 

• Proactive, structured, and outcome-focused in approach, taking accountability for delivering high-quality solutions. 

• Willingness to build domain knowledge and adapt to evolving contexts, navigating complexity with confidence. 

What success looks like 

These examples illustrate what success in this role can look like over time: 

• Your product area develops a clear, evidence-backed experience direction that guides design decisions. 

• Design decisions are grounded in user insights, regulatory context, and business goals. 

• Product partners increasingly rely on UX to support problem framing, prioritization, and decision-making. 

• Complex workflows become easier, safer, and more efficient for users, with clear improvements in usability and task completion. 

Portfolio 

A portfolio is required as part of the application, demonstrating: 

• End-to-end design work across complex digital products. 

• Clear problem framing, design rationale, and decision-making. 

• Evidence of research, iteration, and delivery outcomes.