Are you passionate about solving complex technical challenges and delivering impactful solutions for customers?
Do you enjoy building strong relationships and using your technical expertise to influence product direction and business outcomes?
About the Role
You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.
Responsibilities
- Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
- Implement complex business and customer solutions into customer environments
- Engage customers pre-sale to assess technical environments and requirements
- Establish and maintain strong technical relationships with key assigned accounts or agencies
- Capture insights on customer environments to inform product development and troubleshooting
- Identify opportunities for additional products or implementation projects to support revenue growth
- Collaborate with internal and external teams to resolve and escalate issues effectively
- Act as a customer advocate and support continuous improvement through trend analysis and feedback
Requirements
- Technical experience supporting customers in complex environments
- Ability to work in a matrixed environment and adapt to changing demands
- Strong interpersonal, communication, organisation and project execution skills
- Proven ability to build collaborative working relationships and influence outcomes
- Strong technical, analytical and problem-solving capability
- Experience working in a customer-facing technical role
- Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
- Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
- High proficiency in MS Office based products
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Technical experience supporting customers in complex environments
- Ability to work in a matrixed environment and adapt to changing demands
- Strong interpersonal, communication, organisation and project execution skills
- Proven ability to build collaborative working relationships and influence outcomes
- Strong technical, analytical and problem-solving capability
- Experience working in a customer-facing technical role
- Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
- Understanding of internet technologies (HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
- High proficiency in MS Office based products
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
