Customer Engagement Consultant - Remote

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Team Overview

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius. We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

 

Role Overview And Core Responsibilities

• Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.

• Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.

• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.

• Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.

• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.

• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.

• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.

• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion’s reputation.

• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

 

Required Knowledge And Experiences

• Bachelor’s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.
• 5+ years’ experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry.
• Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast-paced, evolving environment.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Consultant, Customer Engagement