Are you passionate about solving complex technical challenges and delivering impactful solutions for customers?
Do you enjoy building strong relationships and using your technical expertise to influence product direction and business outcomes?
About the Role
You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.
Responsibilities
- Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
- Implement complex business and customer solutions into customer environments
- Engage customers pre-sale to assess technical environments and requirements
- Establish and maintain strong technical relationships with key assigned accounts or agencies
- Capture insights on customer environments to inform product development and troubleshooting
- Identify opportunities for additional products or implementation projects to support revenue growth
- Collaborate with internal and external teams to resolve and escalate issues effectively
- Act as a customer advocate and support continuous improvement through trend analysis and feedback
Requirements
- Technical experience supporting customers in complex environments
- Ability to work in a matrixed environment and adapt to changing demands
- Strong interpersonal, communication, organisation and project execution skills
- Proven ability to build collaborative working relationships and influence outcomes
- Strong technical, analytical and problem-solving capability
- Experience working in a customer-facing technical role
- Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
- Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
- High proficiency in MS Office based products
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Technical experience supporting customers in complex environments
- Ability to work in a matrixed environment and adapt to changing demands
- Strong interpersonal, communication, organizational, and project execution skills
- Proven ability to build collaborative working relationships and influence outcomes
- Strong technical, analytical, and problem-solving capability
- Experience working in a customer-facing technical role
- Knowledge of Windows, Mac, and Linux operating systems and common productivity tools
- Understanding of HTTP/S, DNS, SMTP, networking, databases, APIs, and related systems
- High proficiency in Microsoft Office products
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
