The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in Munich or Berlin.
Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big - not just for yourself, but for your teammates and your customers. Together, we're building relationships, solving problems, and impacting the way people experience work every single day.
Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.
Role Responsibilities: What you'll do
- Manage up to 80 International Emerging Corporates customers in the Mid Market.
- Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio.
- Prioritize based on customer focus to ensure that no customer is overlooked or underserved.
- Leverage data to effectively drive the successful adoption and retention of your customers.
- Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager.
- Act as the voice of the customer and help translate their needs into product requirements.
- Contribute to the Mid Market Customer Success strategy for our Emerging Corporate customers.
- Assist in the proof of concept of our service offering to validate that it meets our customers' needs and requirements.
- Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures.
Role Requirements: What you need to succeed
- ±5 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
- The ability to identify upsell opportunities and develop actionable plans to drive expansion.
- An analytical mindset in combination with a strong sense of accountability and ownership.
- A deep understanding of value drivers in recurring revenue business models.
- The ability to develop strategies, translate them into initiatives, and track successful delivery.
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
- Fluency in German and English.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like Personio Summer Sessions and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Personio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Personio and has not been reviewed or approved by Personio.
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Parental & Family Support — Generous family leave, childcare support, family medical leave, and company‑sponsored family events are provided. Mental‑health coverage with therapy and psychiatry access through Spring Health, plus life and vision insurance contributions, deepen family support.
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Retirement Support — A U.S. 401(k) is offered with a company match up to 5%, strengthening long‑term savings. This adds meaningful value to total rewards for employees planning for retirement.
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Equity Value & Accessibility — All employees participate in pre‑IPO equity, with a global program revamped in 2025 and RSUs rolling out internationally. These changes aim to make ownership more competitive and tax‑efficient across markets.
Personio Insights
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What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day. At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 15,000 customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
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