The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite.
We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite.
If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!
What You’ll Do
- Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
- Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
- Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
- Proactively drive long-term product adoption, providing best practices and strategic recommendations.
- Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
- Represent Brandwatch in client-facing meetings, presentations, and industry events.
- Mentor and support junior team members, developing scalable processes and templates for success.
- Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
- Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.
What You’ll Bring
- 5+ years of experience in software onboarding or customer-facing roles
- 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
- Full business proficiency in English (a second European language is a plus)
- The ability to take immediate ownership of complex onboarding projects
- A strong understanding of social data analysis and social media management platforms
- The ability to quickly adapt to new software and evolving business needs
- A data-driven mindset, using insights to optimise onboarding success
- Strong communication and relationship-building skills
- Experience working in a deadline-driven, fast-paced environment
This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team.
What can you expect
- Buddy setup to help you onboard and beyond;
- An open, informal, diverse and multinational working environment;
- 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance;
- Full Headspace subscription and 24/7 Employee Assistance program;
- Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.
Cision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cision and has not been reviewed or approved by Cision.
-
Leave & Time Off Breadth — Time off and paid holidays, including days like Martin Luther King Jr. Day and Juneteenth, are highlighted alongside flexible or unlimited PTO and volunteer time. Feedback suggests this breadth of leave and schedule flexibility meaningfully supports work–life balance.
-
Healthcare Strength — Core medical, dental, and vision coverage are offered with FSA/HSA options, plus an EAP and dedicated mental‑health resources such as Headspace. Feedback suggests these health and wellbeing elements are a solid part of the total package.
-
Retirement Support — A 401(k) program is available at date of hire with traditional and Roth options administered via Fidelity, with employer matching and vesting described in plan materials. Feedback suggests this provides mainstream retirement support even if not described as market‑leading.
Cision Insights
Similar Jobs
.png)
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
