Search the 77 jobs at Cision

Develop a culture of Customer Excellence through timely and thorough handling of customer problems, issues, and queries. Collaborate with internal partners and ensure world-class customer experience. Resolve platform or service problems and contribute to bottom line sales by increasing customer satisfaction.

The position with Brandwatch, a Cision product, is for a mid-weight UX designer to help build amazing website experiences and lead generation. The ideal candidate should be a brand champion, possess strong design skills, be collaborative, communicate effectively, and create seamless digital experiences for users.

The Associate Account Executive at Cision is responsible for developing consultative and strategic business relationships with designated accounts. They generate new business opportunities, increase revenue of existing accounts, and demonstrate strong teamwork and positive culture influence. The role involves developing marketing strategies, collaborating with other divisions, educating clients on products, negotiating contracts, and providing excellent customer service. Additionally, the role requires time management, accurate reporting, and utilization of Salesforce.com for sales management.

The Associate Account Executive at Cision is responsible for developing consultative and strategic business relationships with designated accounts, increasing revenue, and contributing to market share objectives. Duties include generating new business opportunities, meeting sales goals, demonstrating product knowledge, collaborating with teams, and providing excellent customer service.

The North America Overnight Team Lead in Customer Content Services is responsible for providing internal advisory-level consulting expertise, external escalation support, managing workflow, delivering world-class customer service, and facilitating training and development within the team. Strong communication, technical troubleshooting, and leadership skills are essential for success in this role.

Seeking an experienced Senior Manager in Email Marketing to lead and execute email marketing strategies, drive engagement, nurture leads, and contribute to revenue growth for Brandwatch and Cision. Responsibilities include strategic execution, content creation, campaign management, data analysis, and team management. Ideal candidate has 6 years of B2B email marketing experience, strong copywriting and analytical skills, knowledge of marketing automation tools, and familiarity with email marketing best practices and regulations.

As a Business Development Manager at Cision, you will be responsible for targeting companies and PR agencies in the Portuguese market, driving sales activities, and exceeding targets. The role involves developing strategies, engaging with decision-makers, negotiating sales, and maintaining a sales pipeline.

Collaborate with product, design, and technology teams to create and enhance applications. Review PRs, evaluate technologies, mentor team members, and act as an SME within the Engineering organization. Develop solutions with minimal technical debt, support teams in code delivery, and support cross-functional business processes.

The Sr. Manager, Retention Deal Flow will lead the development and implementation of retention strategies to reduce churn rates and maximize customer retention for CisionOne and Comms Cloud platforms. Responsibilities include analyzing churn data, collaborating with teams, and driving initiatives to increase customer lifetime value and satisfaction.

The Enterprise Account Director is responsible for the retention and profitable growth of revenue within assigned customer accounts. This role involves analyzing customer assignments, developing action plans to grow revenues, expanding existing business, building strong relationships with clients, and collaborating with the New Business Director team.

The VP of Revenue Operations at Brandwatch is responsible for aligning and optimizing Sales, Account Management, and Customer Experience operations to drive revenue growth. Key responsibilities include evolving the RevOps team, implementing revenue operations systems, owning revenue analytics and forecasting, managing commission planning, and leading sales enablement and training. The ideal candidate should have extensive experience in revenue operations, team management, system configuration, and global sales processes.

The VP of Revenue Operations at Brandwatch is responsible for owning and aligning Sales, Account Management, and Customer Experience operations to control the end-to-end revenue cycle. This role involves evolving the RevOps team, developing global revenue operations strategy, managing revenue analytics, reporting, and insights, and partnering with Marketing and Sales to drive revenue growth.

The VP of Revenue Operations at Brandwatch is responsible for evolving the Revenue Operations team, developing a global revenue operations team strategy, managing revenue analytics and insights, partnering with Marketing and Sales on lead generation, owning forecasting processes, managing commission planning, and more. The role requires 10+ years of revenue operations experience, experience in managing revenue operations teams, designing and implementing processes for global sales and marketing, post M&A integration experience, and expertise in global commission and quota schemes.

Research new markets, build a pipeline of potential leads, nurture relationships, drive growth through outbound prospecting activities, own and identify points of contact within target companies, initiate high level discovery calls, make outbound calls, nurture relationships with potential customers, develop understanding of lead generation process, create email sequences, stay current on industry news, exceed quarterly targets and KPI metrics.

Join a dynamic team as a Staff Site Reliability Engineer (SRE), responsible for ensuring the reliability, scalability, and performance of systems. Key duties include collaborating to enhance system reliability, automation, security initiatives, monitoring performance, and participating in incident response activities.

Sales Development Representative responsible for driving the pipeline for the business by researching and contacting accounts to schedule qualified sales opportunities. Must be fluent in English and native Dutch, with a background in sales or a passion for sales career development. Will generate leads, build relationships, manage a sales pipeline, and engage in training and development programs.

Lead qualification and conversion, outreach through calls and emails, managing conversations from web chat platform, handling marketing leads, fluent in German and English.

Responsible for managing VoC program and CX dashboards, leading a team member, and providing actionable insights to stakeholders. Requires 5 years of experience in B2B SaaS, stakeholder management, data visualization, decision-making, and problem-solving skills.

Responsible for CX enablement and adoption through Gainsight, managing roadmap direction, driving adoption of key behaviors, and establishing measures of success. Requires 5 years of professional experience in Customer Success and SaaS lifecycle with excellent communication and project management skills.

Proactively manage and grow a portfolio of customers, achieve annual targets, drive revenue from existing clients, and maximize retention and upsell opportunities. Requires strong communication, relationship-building, and negotiation skills.