Job Description:
Senior Customer Development Leader is accountable for delivering business segment objectives and growing the customer’s share of volume by executing sales strategic priorities at the lowest possible cost. As a Senior Customer Development Leader, the role goes beyond delivering annual targets: it is responsible for building customer-centric, long-term partnerships that create sustainable value for the customer, shoppers and the business.
The Senior Customer Development Leader develops and implements comprehensive customer business plans that deliver the Annual Operating Plan within the agreed trade investment framework. This includes translating customer strategy, shopper insights, category opportunities and market trends into clear joint growth priorities, winning commercial initiatives and execution plans.
The role leads cross-functional collaboration across Sales, Category, Marketing, Finance, Supply Chain and Demand Planning to ensure one integrated company agenda for the customer. By aligning internal stakeholders around shared priorities and maintaining senior-level engagement with customer decision-makers, the Senior Customer Development Leader drives high-quality joint business planning, resolves barriers quickly and delivers profitable, sustainable growth.
What are we looking for?
- Bachelor’s Degree in Business Administration or equivalent;
- 3+ Years’ experience in Sales, Marketing, Category Management for Fast Moving Consumer Good Industries;
- Prior Account Management experience;
- Fluent understanding of CAS forecasting, Nielsen and trade management system.
What will be your key responsibilities?
- Full responsibility for the P&L and implementation of the activity customer’s plan, including sales & marketing programs presentation on retailer sites;
- Manages the trade promotion budget at assigned customers in harmony with Mars policies and procedures and within assigned budgets;
- Develops comprehensive customer business plans to deliver all business segment objectives;
- Provides timely information, category expertise and priorities consolidating and reporting on retail feedback on executional issues and opportunities;
- Provides their customer with category information and makes recommendations for Category growth.
What can you expect from Mars?
- Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our inhouse Mars University.
- An industry competitive salary and benefits package, including company bonus.
Skills Required
- Bachelor's Degree in Business Administration or equivalent
- 3+ years' experience in Sales, Marketing, or Category Management for Fast Moving Consumer Goods (FMCG)
- Prior Account Management experience
- Fluent understanding of CAS forecasting, Nielsen and trade management systems
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
