Senior CRM Developer (Zoho Specialist)

About the Role

An opportunity exists for an experienced Senior Zoho Developer and Team Lead to take ownership of the design, development, customization, and optimisation of a full Zoho ecosystem, including Zoho CRM and related applications.

This role requires a balance of strong technical expertise and leadership capability. You will drive CRM strategy, enhance business processes, develop scalable solutions, and oversee technical delivery across multiple Zoho applications. You will also mentor a small technical team while working closely with business stakeholders to ensure CRM systems align with organisational objectives.

Key Responsibilities

·        Lead the design, development, and maintenance of Zoho CRM and related applications

·        Configure and customise modules, workflows, blueprints, layouts, and automation

·        Develop Deluge scripts, custom functions, APIs, and third-party integrations

·        Oversee implementation of Zoho applications such as Zoho Desk, Zoho Creator, Zoho Forms, and Zoho Analytics

·        Gather business requirements and translate them into scalable technical solutions

·        Optimise CRM processes across sales, marketing, operations, and customer service

·        Lead data migration, cleansing, deduplication, and system optimisation initiatives

·        Build dashboards, reports, and analytics for business decision-making

·        Ensure system governance, security, roles, and permissions are properly managed

·        Troubleshoot complex system issues and provide advanced technical support

·        Mentor junior developers and administrators

·        Define and enforce development standards, documentation, and deployment processes

·        Collaborate with leadership to shape CRM strategy and roadmap

Minimum Requirements

·        Bachelor’s degree in Computer Science, Information Systems, Software Development, or related field (or equivalent practical experience)

·        5+ years’ CRM experience

·        3+ years’ hands-on CRM development experience

·        2+ years’ experience in a senior/leadership role managing CRM projects or teams

·        Strong knowledge of JavaScript or Deluge scripting

·        Experience with APIs, webhooks, and third-party integrations

·        Solid understanding of CRM design, sales pipelines, and customer lifecycle management

·        Experience with database concepts, data mapping, and system integration

·        Familiarity with REST APIs, JSON, XML, JavaScript, and SQL

·        Experience integrating CRM platforms with marketing automation tools or similar systems

·        Experience with Zoho Creator and broader Zoho suite applications

·        Certification in CRM, Zoho Creator, or related Zoho applications (advantageous)