The Role
Lead design, development, customization, and optimization of a full Zoho ecosystem. Configure modules, workflows, Deluge/JavaScript custom functions, APIs and integrations. Manage data migration, cleansing, reporting, security, and governance. Mentor junior developers, troubleshoot complex issues, and shape CRM strategy and roadmap.
Summary Generated by Built In
We are seeking an experienced CRM professional to lead the design, development, and optimisation of a modern CRM environment. This role combines hands-on technical expertise with strategic leadership, ensuring CRM solutions are scalable, secure, and aligned with business objectives while driving continuous improvement across customer, sales, and operational processes.
RequirementsKey Requirements
- Bachelor's Degree in Computer Science, Information Systems, Software Development, or a related discipline (or equivalent practical experience).
- 5+ years' experience working with CRM platforms.
- Minimum 3 years' hands-on CRM development experience.
- 2+ years' experience leading CRM projects, technical teams, or platform strategy.
- Strong experience developing and administering Zoho CRM.
- Proficiency in Deluge, JavaScript, and CRM customisation.
- Experience with REST APIs, webhooks, JSON, XML, SQL, and third-party integrations.
- Solid understanding of CRM architecture, sales pipelines, customer lifecycle management, and business process automation.
- Experience with database concepts, data mapping, and system integrations.
- Strong leadership, stakeholder management, and project delivery skills.
- Ability to document technical solutions and provide user training.
- Zoho certifications and Zoho Creator development experience are advantageous.
- Experience integrating CRM platforms with marketing automation and other business systems.
CRM Development & Administration
- Lead the design, development, and ongoing enhancement of Zoho CRM and related applications.
- Configure and customise CRM modules, layouts, workflows, automation, and business rules.
- Develop custom functions, Deluge scripts, and API integrations.
- Support and maintain the wider Zoho ecosystem, including Zoho Creator, Zoho Desk, Zoho Forms, and Zoho Analytics.
- Gather and analyse business requirements to design effective CRM solutions.
- Optimise sales, marketing, customer service, and operational workflows.
- Drive continuous improvements through automation and process optimisation.
- Deliver reporting dashboards and business insights to support strategic decision-making.
- Build and maintain integrations with internal and third-party platforms.
- Lead data migration, cleansing, deduplication, and data quality initiatives.
- Ensure CRM data integrity, security, and governance standards are maintained.
- Troubleshoot complex technical issues and provide advanced platform support.
- Provide technical direction for CRM architecture and platform enhancements.
- Mentor developers, administrators, and support teams.
- Establish development standards, testing procedures, documentation, and deployment practices.
- Partner with business leaders to define CRM strategy and roadmap.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Software Development, or related field (or equivalent practical experience)
- 5+ years' CRM experience
- 3+ years' hands-on CRM development experience
- 2+ years' experience in a senior/leadership role managing CRM projects or teams
- Strong knowledge of JavaScript or Deluge scripting
- Experience with APIs, webhooks, and third-party integrations
- Solid understanding of CRM design, sales pipelines, and customer lifecycle management
- Experience with database concepts, data mapping, and system integration
- Familiarity with REST APIs, JSON, XML, JavaScript, and SQL
- Experience integrating CRM platforms with marketing automation tools or similar systems
- Experience with Zoho Creator and broader Zoho suite applications
- Certification in CRM, Zoho Creator, or related Zoho applications (advantageous)
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The Company
What We Do
Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.
