Senior Creative Designer
Location: Wimbledon
Contract: 12-months Fixed Term
Closing date: Wednesday 14th October
We’re looking for a talented and experienced Senior Creative Designer to join our Marketing team on a maternity-cover basis.
Reporting to the Head of Creative, you’ll lead the development and delivery of high-quality creative work across print, digital, social media, email, video and customer communications. You’ll take projects from initial brief and concept development through to production and final delivery, creating engaging work that supports our commercial goals, strengthens our brand and improves the customer experience.
You’ll work closely with colleagues across Marketing, Brand, Content, Product and our regional teams, including stakeholders in the US. As a senior design specialist, you’ll also provide creative guidance, support the development of other designers and help set the standard for creative excellence across the team.
The Role
- Leading creative projects from brief through concept development, stakeholder review, production and delivery.
- Creating compelling assets across print, digital, social media, email, video and video-on-demand channels.
- Developing creative concepts for customer and marketing email campaigns, with a focus on effectiveness, accessibility and brand consistency.
- Designing and maintaining email templates and component libraries for use across customer communications and global markets.
- Producing original illustrations, visual assets and campaign concepts that strengthen storytelling and audience engagement.
- Partnering with Content, CRM, Social Media, Digital, Product and Marketing teams to deliver integrated, multi-channel campaigns.
- Supporting the creation of video content, motion graphics and associated campaign assets.
- Working with UK and international stakeholders to meet local customer and market needs while maintaining global brand consistency.
- Acting as a guardian of the Domestic & General brand and ensuring work meets established design, quality and accessibility standards.
- Mentoring and supporting other designers through guidance, constructive feedback and knowledge sharing.
- Improving creative workflows, templates, design systems and processes to increase quality, consistency and efficiency.
You’ll be an accomplished designer with significant experience delivering creative work across multiple channels. You’ll combine strong conceptual thinking with excellent attention to detail and the confidence to lead projects, influence stakeholders and challenge briefs constructively.
To be successful in this role, you will have:
- Advanced design expertise across print, digital, social media and motion or video content.
- A strong portfolio demonstrating concept development and multi-channel campaign delivery.
- Experience designing effective customer or marketing emails.
- Strong illustration and visual storytelling capabilities.
- An understanding of customer journeys, digital engagement and accessible design.
- Confidence managing several priorities, deadlines and stakeholder requirements.
- The ability to translate creative concepts for different audiences, channels and markets.
- Excellent stakeholder-management and communication skills.
- Experience working collaboratively with designers, copywriters, marketers, digital specialists and external partners.
- A proactive approach to mentoring colleagues and sharing creative best practice.
Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Skills Required
- Advanced design expertise across print, digital, social media, and motion or video content
- Strong portfolio demonstrating concept development and multi-channel campaign delivery
- Experience designing effective customer or marketing emails
- Strong illustration and visual storytelling capabilities
- Understanding of customer journeys, digital engagement, and accessible design
- Ability to manage multiple priorities, deadlines, and stakeholder requirements
- Ability to adapt creative concepts for different audiences, channels, and markets
- Excellent stakeholder-management and communication skills
- Experience collaborating with designers, copywriters, marketers, digital specialists, and external partners
- Proactive approach to mentoring colleagues and sharing creative best practice
What We Do
We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands.)
