Jobs at Domestic & General

Lead delivery of complex financial crime change workstreams across functions and countries, ensuring planning, governance, stakeholder management, and alignment to regulatory requirements. Oversee definition and implementation of business, functional and data requirements, facilitate workshops, manage dependencies and risks, and drive decision-making with senior leadership.

Technical Lead responsible for setting technical direction, defining architecture, leading delivery of scalable cloud-native solutions, mentoring engineers, and partnering with Product, Engineering, Data, and Security teams. The role requires hands-on software engineering leadership across modern cloud technologies, microservices, distributed systems, infrastructure as code, and CI/CD. The lead will drive engineering standards, platform modernization, security, resilience, and strategic technology initiatives across a market unit.

Lead design and governance of a DORA-aligned ICT Risk Management Framework across EU operations. Oversee third‑party oversight, incident classification and regulatory notifications (BaFin), resilience testing, Board reporting, and remediation programmes. Advise senior leadership, support first-line risk owners, drive continuous improvement, and build digital resilience culture.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

Prepare timely, accurate Group financial reporting and statutory accounts under IFRS, provide analysis of performance and key drivers, strengthen controls and governance, support audits, partner with finance teams and stakeholders, and drive improvements in reporting processes and systems.

Manages first-line third-party risk controls across supplier onboarding, assessment, due diligence, monitoring, reassessment, remediation, reporting, and offboarding. Reviews evidence, challenges incomplete submissions, maintains risk inventories and records, monitors trigger events and overdue actions, coordinates stakeholders, supports audits and regulatory requests, and escalates material risks or control weaknesses. The role also improves third-party risk procedures, data quality, reporting, and process consistency.

Sell appliance protection products to customers registering manufacturer warranties. Engage customers in positive, compliant conversations, understand their needs, recommend suitable products, meet sales targets, and deliver strong customer outcomes. The role is fully remote or hybrid in Nottingham, operates on a rotating six-week shift pattern between 8am and 8pm Monday through Sunday, and includes comprehensive training.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.

Lead the end-to-end quality strategy for distributed call center operations. Own quality assurance frameworks, reporting, dashboards, calibration, CSAT, mystery shopping, data analysis, and continuous improvement. Partner with learning teams, BPO providers, vendors, and senior leaders to improve customer outcomes, operational performance, compliance, and accountability across multiple sites.

Lead measurement, governance and optimisation of global owned media. Build KPI frameworks, dashboards and reporting cadence; govern corporate social channels; run campaign measurement, post-campaign evaluation and data-driven optimisation; manage social listening/publishing tools and agency/platform relationships to improve brand performance and accountability.

Drive profitability and growth of warranty portfolios through forecasting, pricing, and performance modelling. Produce pricing and profitability projections, lead underwriting reporting, contribute to financial forecasts, set pricing structures, perform advanced data analysis, ensure data governance, and drive automation and process improvements.

Lead finance business partnering across EU Growth Markets, providing financial insight, planning, forecasting, performance management, and commercial challenge. Support strategic decisions, business cases, transformation, and develop regional finance partners to drive profitable growth and cost optimisation.

Own the reliability, performance, availability, and security of a hybrid enterprise network across Azure, remote access, load balancing, and branch connectivity. Serve as a senior escalation point for complex incidents, design Azure networking solutions, modernize and automate network services, implement monitoring and Infrastructure as Code, and collaborate with Cloud, Security, and Engineering teams. Mentor engineers and support resilient production environments.

Supports accounting for Germany, Austria, and Poland by reconciling bank accounts and balance sheet items, posting vendor invoices, expenses, and bank statements, assisting with monthly and annual financial statements, and processing internal controls. Manages petty cash and cash-office activities, supports statutory reporting under IFRS and German GAAP, assists with German tax and regulatory tasks, and coordinates with internal departments. Requires fluent German, good English, strong Excel skills, and accounting knowledge.

Partner with senior leaders across corporate functions to design and deliver people strategies. Lead organisational design, workforce planning, change initiatives, performance and talent processes. Use people data to inform decisions, coach leaders, manage employee relations, ensure compliance with UK employment law, and collaborate with specialist People teams to drive engagement and continuous improvement.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Handle inbound Sky customer calls to provide service, assess needs, recommend equipment and Sky Protect policies, and drive sales while meeting FCA-compliant customer outcomes. Work rotating shifts (8am–8pm) in a remote/hybrid setup, complete training and assessments, and maintain call quality and targets.