Jobs at Domestic & General

Provide deskside and lifecycle support for end-user devices (desktops, laptops, AV, printers); manage incidents and SLAs; maintain endpoint compliance and security; optimise hybrid endpoint management (Intune/SCCM); support basic macOS via JAMF; create automation scripts, documentation, and perform proactive maintenance and troubleshooting.

Handle customer enquiries across phone and social media, investigate data merges and breaches, resolve discrepancies on calls, manage reviews and social channels, book and manage repair and protection plans, assist employees and partner customers with technical laptop/PC issues.

Lead measurement, governance and optimisation of global owned media. Build KPI frameworks, dashboards and reporting cadence; govern corporate social channels; run campaign measurement, post-campaign evaluation and data-driven optimisation; manage social listening/publishing tools and agency/platform relationships to improve brand performance and accountability.

Lead design and governance of a DORA-aligned ICT Risk Management Framework across EU operations. Oversee third‑party oversight, incident classification and regulatory notifications (BaFin), resilience testing, Board reporting, and remediation programmes. Advise senior leadership, support first-line risk owners, drive continuous improvement, and build digital resilience culture.

Analyse portfolio and claims data to monitor performance, identify risks and opportunities, support forecasting, and produce reports and recommendations to inform pricing, underwriting, promotions and retention decisions while building dashboards and stakeholder relationships.

Manage a portfolio of warranty products, model pricing and commercial structures, forecast long-term performance, assess product risk and claim levels, and deliver insights to inform pricing and profitability decisions.

Lead the US commercial agenda to drive revenue and margin growth through strategy, pricing, propositions, go-to-market execution, performance management, and cross-functional alignment. Use data and market insight to prioritize investments, sponsor high-impact initiatives, and ensure disciplined, insight-led commercial decision-making across the business.

Partner with senior leaders across corporate functions to design and deliver people strategies. Lead organisational design, workforce planning, change initiatives, performance and talent processes. Use people data to inform decisions, coach leaders, manage employee relations, ensure compliance with UK employment law, and collaborate with specialist People teams to drive engagement and continuous improvement.

Drive profitability and growth of warranty portfolios through forecasting, pricing, and performance modelling. Produce pricing and profitability projections, lead underwriting reporting, contribute to financial forecasts, set pricing structures, perform advanced data analysis, ensure data governance, and drive automation and process improvements.

Lead and coach outbound contact centre teams to deliver operational plans, drive performance using data and KPIs, embed continuous improvement, ensure compliance, and develop future leaders while partnering with stakeholders to meet business and customer outcomes.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Lead DGIEU enterprise risk management, embed Group methodologies and regulatory requirements, advise senior leaders and regulators, manage Solvency II responsibilities (ORSA, SFCR, RSR), deliver committee and board reporting, drive risk culture, training, stress testing, capital optimisation, and lead a team of risk professionals to ensure regulatory compliance and commercial decision-making.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

Support the Financial Crime Enhancement Programme by gathering and documenting business, functional and data requirements; translating regulatory requirements into delivery specs; analysing current processes and designing future-state solutions; facilitating stakeholder workshops; maintaining requirements traceability; and supporting testing and solution assurance activities across business and technology teams.

Lead delivery of complex financial crime change workstreams across functions and countries, ensuring planning, governance, stakeholder management, and alignment to regulatory requirements. Oversee definition and implementation of business, functional and data requirements, facilitate workshops, manage dependencies and risks, and drive decision-making with senior leadership.

Handle inbound customer contacts to register appliance warranties, drive appropriate protection sales within FCA rules, meet targets on rotating shifts, complete training and ongoing coaching, and work hybrid from Nottingham with required in-office training dates.

Support delivery of machine learning and AI projects, develop and maintain models, translate data into business value across pricing, marketing and operations, and collaborate with teammates while learning from senior colleagues.