Jobs at Domestic & General

Lead and develop the UK Finance Business Partnering team to provide commercial finance, planning, budgeting, forecasting, investment appraisal, and performance management. Partner with UK leadership to deliver financial insight, challenge, scenario modelling and governance, support strategic decision-making, drive revenue and cost optimisation, and embed consistent reporting, controls and improved financial capability across the business.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

Lead regional financial performance for EU Growth Markets, owning P&L, budgeting, forecasting and long‑range planning. Provide commercial insight, drive revenue and margin improvement, ensure governance and compliance across jurisdictions, oversee statutory and audit requirements, develop multi‑country finance teams, and champion finance transformation and process standardisation.

Lead the commercial agenda across Growth Markets, setting pricing, propositions and go-to-market strategy. Translate strategy into commercial priorities, align cross-functional teams, sponsor high-impact initiatives, monitor performance using data, and drive revenue and margin growth while ensuring commercial discipline.

Lead the US commercial agenda to drive revenue and margin growth through strategy, pricing, propositions, go-to-market execution, performance management, and cross-functional alignment. Use data and market insight to prioritize investments, sponsor high-impact initiatives, and ensure disciplined, insight-led commercial decision-making across the business.

Manage and resolve executive-level customer escalations and regulatory complaints. Investigate cases across systems, draft professional responses for executive, legal, and BBB channels, analyze trends to identify root causes, collaborate with cross-functional teams to implement corrective actions, and maintain accurate reporting and case records.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

Manage day-to-day client delivery for assigned US accounts, translate client priorities into actionable delivery plans, track KPIs and produce performance reporting. Support growth and commercial initiatives, coordinate cross-functional teams, and ensure timely, high-quality outcomes while contributing to continuous improvement and governance activities.

Handle inbound customer contacts to register appliance warranties, drive appropriate protection sales within FCA rules, meet targets on rotating shifts, complete training and ongoing coaching, and work hybrid from Nottingham with required in-office training dates.

Lead finance business partnering across EU Growth Markets, providing financial insight, planning, forecasting, performance management, and commercial challenge. Support strategic decisions, business cases, transformation, and develop regional finance partners to drive profitable growth and cost optimisation.

Lead and enhance the third-party risk management framework, govern supplier lifecycle risk, provide senior challenge on material risks, drive reporting and resilience visibility, manage audits and regulatory engagement, improve tooling and controls, and develop a high-performing team.

Lead customer performance measurement and analytics to inform strategic priorities. Build KPI frameworks, single source of truth, dashboards, and decision support. Identify drivers of customer outcomes, partner with cross-functional teams, support AI/automation initiatives, and drive data-driven improvements in retention, satisfaction, and operational effectiveness.

Analyze call-centre data to identify opportunities that improve conversion, revenue per call and operational efficiency. Lead analytical projects, design test-and-learn initiatives, build KPI frameworks and dashboards, support AI/advanced analytics adoption, influence cross-functional stakeholders, and track measurable commercial impact.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.

Handle inbound Sky customer calls to provide service, assess needs, recommend equipment and Sky Protect policies, and drive sales while meeting FCA-compliant customer outcomes. Work rotating shifts (8am–8pm) in a remote/hybrid setup, complete training and assessments, and maintain call quality and targets.

Prepare timely, accurate Group financial reporting and statutory accounts under IFRS, provide analysis of performance and key drivers, strengthen controls and governance, support audits, partner with finance teams and stakeholders, and drive improvements in reporting processes and systems.

Support budgeting, forecasting and long-term planning; deliver management reporting, performance analysis and scenario modelling; develop financial models and reporting tools; partner with stakeholders to improve financial understanding and support Executive/Board reporting.

Handle inbound customer calls to understand needs, resolve queries, and recommend relevant paid solutions while meeting targets and adhering to FCA rules. Work remotely or hybrid in a virtual contact centre on rotating shifts, log interactions, and contribute to a supportive team focused on quality outcomes and continuous development.

Lead multiple engineering squads, build high-performing teams, drive continuous improvement, support production systems and incident management, coach and develop engineers and testers, partner with product and engineering leaders to evolve operating models and workforce planning.