Jobs at Domestic & General

Leads a team of 10 BI and reporting professionals while transforming and simplifying reporting across UK and EU businesses. Oversees report rationalisation, reporting hubs, reusable assets, governed datasets, KPI frameworks, and self-service capabilities. Partners with Operations, Data, Technology, and senior stakeholders to maintain critical reporting, improve adoption, and deliver strategic change. This is a fixed-term maternity-leave contract with hybrid working from Wimbledon or Nottingham.

Handle inbound Sky customer calls to provide service, assess needs, recommend equipment and Sky Protect policies, and drive sales while meeting FCA-compliant customer outcomes. Work rotating shifts (8am–8pm) in a remote/hybrid setup, complete training and assessments, and maintain call quality and targets.

Lead the complaints function across Spain, Italy, and Germany, overseeing strategy, governance, regulatory compliance, operational performance, fair customer outcomes, and root-cause analysis. Build regulatory and adjudicator relationships, manage internal and outsourced teams, translate complaint data into business improvements, and influence senior stakeholders across multiple markets. Develop a high-performing function focused on customer fairness, continuous improvement, and organisational trust.

Lead the design, delivery, evaluation, and continuous improvement of leadership development programmes, coaching, mentoring, and team-effectiveness initiatives. Partner with senior leaders and stakeholders to identify capability needs, recommend practical interventions, manage multiple projects, evaluate outcomes using data and feedback, and contribute expertise to wider talent, leadership, and inclusivity initiatives.

Lead complex financial crime transformation workstreams across jurisdictions and business functions. Responsibilities include planning, governance, risk management, stakeholder engagement, regulatory alignment, requirements definition, workshop facilitation, dependency management, and delivery execution across KYC, screening, governance, operating model, claims, payment controls, and transaction monitoring initiatives.

Define and evolve enterprise technology architecture and roadmaps across multiple European markets. Lead modernization, simplification, and platform convergence initiatives; guide major technology investments; influence senior stakeholders; and ensure solutions meet security, regulatory, and operational resilience requirements. Develop target-state architectures, technology standards, and practical transformation plans while supporting engineering teams and balancing business priorities.

Develop and implement a risk-based U.S. compliance program, including regulatory monitoring, risk assessments, controls, financial crime initiatives, whistleblowing, conflicts of interest, training, and regulatory change management. Advise U.S. leadership, support regulatory examinations, oversee compliance reporting, and partner with global Compliance, Legal, Risk, Audit, and business teams to promote ethical conduct and manage regulatory risk.

Technical Lead responsible for setting technical direction, defining architecture, leading delivery of scalable cloud-native solutions, mentoring engineers, and partnering with Product, Engineering, Data, and Security teams. The role requires hands-on software engineering leadership across modern cloud technologies, microservices, distributed systems, infrastructure as code, and CI/CD. The lead will drive engineering standards, platform modernization, security, resilience, and strategic technology initiatives across a market unit.

Drive profitability and growth of warranty portfolios through forecasting, pricing, and performance modelling. Produce pricing and profitability projections, lead underwriting reporting, contribute to financial forecasts, set pricing structures, perform advanced data analysis, ensure data governance, and drive automation and process improvements.

Designs and evolves scalable digital, blended, and performance-support learning experiences for a global organization. Responsibilities include learning architecture, instructional design, learning technology evaluation, governance, analytics, quality assurance, stakeholder collaboration, and continuous improvement. The role develops multimedia learning assets, evaluates AI and emerging technologies, manages complex learning projects, supports organizational transformation, and coaches learning professionals.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

Sell appliance protection products to customers registering manufacturer warranties. Engage customers in positive, compliant conversations, understand their needs, recommend suitable products, meet sales targets, and deliver strong customer outcomes. The role is fully remote or hybrid in Nottingham, operates on a rotating six-week shift pattern between 8am and 8pm Monday through Sunday, and includes comprehensive training.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.