Jobs at Domestic & General

Outbound sales advisor selling household product protection plans via phone. Deliver compliant, high-quality conversations, meet sales targets, support customers, attend hybrid training, and work set shift patterns while developing sales skills and career progression.

This role provides administrative and operational support to the Sales Support Manager, coordinating sales activities and handling marketing materials. Responsibilities include document management, maintaining data accuracy, and supporting incentive programs.

Lead DGIEU enterprise risk management, embed Group methodologies and regulatory requirements, advise senior leaders and regulators, manage Solvency II responsibilities (ORSA, SFCR, RSR), deliver committee and board reporting, drive risk culture, training, stress testing, capital optimisation, and lead a team of risk professionals to ensure regulatory compliance and commercial decision-making.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Lead end-to-end design, development and launch of customer propositions. Use insight to identify opportunities, manage lifecycle from concept to approval, collaborate cross-functionally (Underwriting, Legal, Finance, Product, Operations), ensure regulatory compliance, track KPIs and deliver commercial growth while improving customer journeys and governance.

The Customer Sales Advisor in the Retentions department focuses on helping customers rediscover value and achieve retention targets through personalized conversations, maintaining high customer service standards, and adhering to FCA regulations.

As a Customer Sales Advisor, you will assist customers in registering appliance warranties while promoting additional protection and enhancing their overall experience through effective communication and empathy.

Develop and own medium- to long-term strategic workforce planning models for contact centre operations. Produce accurate demand and FTE forecasts, recruitment plans, and impact assessments. Use WFM tools and advanced Excel to analyse data, identify trends and variances, present actionable insights, and align plans with operational and commercial stakeholders to meet customer service and budget targets.

Lead forecasting and capacity planning across multi-channel operations: build and maintain Erlang‑based staffing models and Excel toolsets, produce demand forecasts, variance analyses, strategic workforce reports, and present staffing recommendations to senior stakeholders.

As a Customer Sales Advisor, you will assist customers in registering warranties for their appliances, providing personalized sales support and enhancing customer experience through effective communication and understanding their needs.

The Solutions Analyst engages with stakeholders to gather, document, and analyze business needs, translating them into functional requirements for technical solutions, while assisting with project leadership and testing.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

As a Customer Sales Advisor in Retentions, you'll help retain customers by understanding their needs, building rapport, and recommending suitable solutions. This role requires high-energy interactions and meeting FCA standards in a target-driven environment.