About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Senior Corporate Recruiter will be responsible for managing end-to-end recruitment for critical support, corporate, and leadership positions within a fast-paced BPO environment. This role will partner closely with Operations, HR, and business leaders to understand hiring requirements, develop effective sourcing strategies, identify high-caliber talent, and ensure timely fulfillment of business-critical positions.
Duties and Responsibilities:
End-to-End Recruitment
Manage the full recruitment lifecycle for assigned support, corporate, and leadership positions, from requisition intake through offer acceptance and onboarding.
Conduct detailed recruitment intake sessions with hiring managers to understand role requirements, competencies, and candidate profiles.
Develop and execute targeted sourcing strategies based on role complexity, market availability, and hiring timelines.
Review applications, conduct initial screening interviews, and assess candidates against job requirements and organizational competencies.
Coordinate interviews and assessments with hiring managers and stakeholders.
Facilitate candidate endorsements and ensure timely movement of qualified candidates through the recruitment process.
Manage offer discussions and support candidates throughout the pre-employment and onboarding process.
Maintain accurate recruitment records and ensure ATS data is updated in a timely manner.
Sourcing & Talent Acquisition
Proactively source candidates through job boards, LinkedIn, employee referrals, professional networks, talent communities, and other relevant channels.
Build and maintain talent pipelines for recurring and hard-to-fill support and leadership positions.
Develop creative sourcing approaches for niche, specialized, and business-critical roles.
Conduct market research to understand talent availability, competitor hiring activity, and compensation trends.
Leverage employee referral programs and other internal talent channels to increase qualified candidate generation.
Stakeholder & Hiring Manager Management
Partner closely with Operations and functional leaders to understand hiring priorities and provide recruitment recommendations.
Serve as a recruitment subject-matter partner to hiring managers by providing insights on candidate availability, market conditions, and sourcing challenges.
Set and manage expectations regarding recruitment timelines, candidate quality, and hiring requirements.
Provide regular updates on recruitment progress, pipeline health, risks, and anticipated hiring gaps.
Proactively escalate recruitment challenges and recommend solutions to ensure hiring commitments are met.
Recruitment Strategy & Process Improvement
Identify opportunities to improve sourcing effectiveness, candidate experience, recruitment turnaround time, and overall hiring efficiency.
Recommend alternative sourcing strategies when traditional channels do not generate sufficient qualified candidates.
Support recruitment campaigns, hiring events, referral drives, and other talent acquisition initiatives.
Analyze recruitment metrics and provide insights on pipeline conversion, source effectiveness, time-to-fill, and hiring outcomes.
Contribute to the continuous improvement of recruitment processes, tools, and best practices.
Qualifications:
Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred.
Minimum of 1–2 years of recruitment experience specifically handling support and/or leadership positions in a BPO environment.
Demonstrated experience recruiting non-agent/support roles and supervisory or leadership positions.
Experience managing multiple requisitions simultaneously in a fast-paced environment.
Strong sourcing and candidate identification skills.
Strong interviewing and candidate assessment capabilities.
Experience partnering directly with hiring managers and business leaders.
Familiarity with applicant tracking systems (ATS) and recruitment platforms.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing competing priorities.
Comfortable working with recruitment targets, deadlines, and performance metrics.
Amenable to work in the mid-shift schedule and in a hybrid setup.
Preferred:
Experience recruiting roles such as Team Managers, Training, Quality Assurance, Workforce Management, HR, Finance, IT, Analytics, and other corporate/support functions.
Experience handling confidential and business-critical searches.
Experience with LinkedIn Recruiter, major job boards, employee referral platforms, and other sourcing tools.
Experience supporting recruitment campaigns, virtual hiring events, or onsite recruitment activities.
Experience in a multi-site, multi-client, or global BPO environment.
Strong understanding of BPO organizational structures and operational support functions.
Skills Required
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
- 1-2 years recruitment experience handling support and/or leadership positions in a BPO environment
- Experience recruiting non-agent/support roles and supervisory or leadership positions
- Experience managing multiple requisitions simultaneously in a fast-paced environment
- Strong sourcing and candidate identification skills
- Strong interviewing and candidate assessment capabilities
- Experience partnering directly with hiring managers and business leaders
- Familiarity with applicant tracking systems (ATS) and recruitment platforms
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and capable of managing competing priorities
- Comfortable working with recruitment targets, deadlines, and performance metrics
- Amenable to work mid-shift schedule and in a hybrid setup
- Experience recruiting Team Managers, Training, Quality Assurance, Workforce Management, HR, Finance, IT, Analytics, and other corporate/support functions
- Experience handling confidential and business-critical searches
- Experience with LinkedIn Recruiter, major job boards, employee referral platforms, and other sourcing tools
- Experience supporting recruitment campaigns, virtual hiring events, or onsite recruitment activities
- Experience in a multi-site, multi-client, or global BPO environment
- Strong understanding of BPO organizational structures and operational support functions
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
