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Senior Consultant, I&O Operations - Change Management

Cargill

Senior Consultant, I&O Operations - Change Management

Posted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office

Senior level

Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial

Reimagining what's possible for food and agriculture

The Role

Leads enterprise IT Change Management governance, including CAB facilitation, risk-based approvals, change readiness, operational stability, audit compliance, reporting, and continuous improvement. Partners with technology and business stakeholders to reduce failed changes, incidents, unauthorized activity, and service disruption. Oversees process controls, performance indicators, remediation, workflow improvements, training, and mentoring across a complex global organization.

Summary Generated by Built In

Job Purpose and Impact
The Sr. Consultant continually improves the enterprise Change Management practice, ensuring technology changes are assessed, authorized, scheduled, implemented, and reviewed through effective governance. The role balances business agility with operational risk, protects service stability, and provides trusted guidance to technology leaders, delivery teams, and business stakeholders.
This position requires strong leadership, sound risk-based decision-making, executive communication, and the ability to influence teams across a complex, global organization.
Key Accountabilities
Change Governance and Control

Lead the end-to-end enterprise Change Management process and associated governance framework.
Ensure changes are appropriately planned, assessed, authorized, implemented, validated, and closed in accordance with established policies and controls.
Provide governance oversight for high-risk, business-critical, emergency, expedited, and freeze-exception changes.
Maintain clear standards, procedures, role accountabilities, and minimum acceptance criteria for change records.
Act as the senior escalation point for change-related governance, risk, and compliance concerns.

CAB Leadership and Change Readiness

Chair and facilitate Change Advisory Board (CAB) and Emergency CAB forums.
Review change readiness, including business impact, technical risk, implementation planning, testing evidence, validation approach, resource availability, communication, and rollback readiness.
Identify potential scheduling conflicts, dependencies, capacity constraints, and periods of heightened business risk.
Provide clear recommendations and support risk-based approval decisions while maintaining appropriate separation of responsibilities.

Operational Risk and Service Stability

Drive reduction in failed changes, change-related incidents, unauthorized activity, and avoidable service disruption.
Partner with Incident, Major Incident, Problem, Release, Infrastructure, Application, Network, Security, and business teams to strengthen operational resilience.
Lead or support post-implementation reviews for failed, backed-out, and major incident-causing changes.
Ensure lessons learned are translated into corrective actions, control improvements, training, or process updates.

Performance, Reporting, and Insights

Define, monitor, and report Change Management key performance and risk indicators.
Prepare concise executive dashboards and governance updates covering change success, failure trends, change-induced incidents, emergency and expedited change usage, lead-time compliance, approval compliance, closure discipline, and audit observations.
Analyze performance trends, identify systemic gaps, and provide actionable recommendations to leadership.
Track corrective actions to completion and demonstrate measurable process improvement.

Audit, Compliance, and Continuous Improvement

Maintain audit-ready evidence, process documentation, control records, and governance artifacts.
Support internal and external audits and lead remediation of Change Management findings.
Periodically review process design and effectiveness against organizational requirements and recognized service management practices.
Identify opportunities for workflow simplification, automation, data quality improvement, and stronger preventive controls within the ITSM platform.

Stakeholder Leadership and Capability Building

- Build trusted relationships with senior technology leaders, business stakeholders, technical approvers, change requesters, and service management teams.
- Influence without authority and resolve conflicts while protecting business priorities and governance requirements.
- Mentor Change Managers and Change Coordinators and provide practical coaching to process participants.
- Develop targeted training and awareness initiatives to improve process understanding, accountability, and adoption.

Qualifications
Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent relevant experience.
10+ years of extensive experience in IT Service Management, technology operations, governance, or operational risk, including significant hands-on Change Management leadership experience.
Proven experience leading CAB or equivalent governance forums in a large, complex, or global organization.
Strong working knowledge of ITIL Change Enablement practices, risk assessment, audit controls, and service management integration.
Demonstrated ability to engage senior stakeholders, challenge constructively, and make balanced risk-based recommendations.
Experience using an enterprise ITSM platform; ServiceNow experience is preferred.
Strong analytical, facilitation, written communication, and executive presentation skills.

Preferred Qualifications

ITIL 4 Foundation certification; advanced ITIL certification is an advantage.
Experience with operational risk, compliance, or audit frameworks.
ServiceNow certification or practical experience improving Change Management workflows and reporting.
Experience supporting highly regulated, business-critical, or 24x7 technology environments.

Skills Required

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent relevant experience
10+ years of experience in IT Service Management, technology operations, governance, or operational risk, including significant Change Management leadership experience
Experience leading CAB or equivalent governance forums in a large, complex, or global organization
Strong working knowledge of ITIL Change Enablement practices, risk assessment, audit controls, and service management integration
Ability to engage senior stakeholders, challenge constructively, and make balanced risk-based recommendations
Experience using an enterprise ITSM platform
Strong analytical, facilitation, written communication, and executive presentation skills
ServiceNow experience
ITIL 4 Foundation certification
Advanced ITIL certification
Experience with operational risk, compliance, or audit frameworks
ServiceNow certification or practical experience improving Change Management workflows and reporting
Experience supporting highly regulated, business-critical, or 24x7 technology environments

What the Team is Saying

Cargill Compensation & Benefits Highlights

Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental health/EAP resources, wellness programs, and partner services like Bright Horizons and Milk Stork on the official benefits hub. Feedback suggests these offerings provide robust support for both physical and psychological well-being.
Retirement Support — Retirement programs feature immediate 401(k) eligibility with a competitive company match, plus an ESOP component and Vanguard administration, with some materials also noting an employer-funded retirement account. Feedback suggests the multi-layered savings design and clear match mechanics are notable strengths.
Leave & Time Off Breadth — PTO tiers start at 15 days and scale up to 30 days with tenure, alongside defined holidays and floating personal days. Paid family leave for bonding and caregiving further rounds out a well-structured time-off program.

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The Company

HQ: Wayzata, MN

155,000 Employees

Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.