TransUnion's Job Applicant Privacy Notice
Team Overview
At TransUnion, we find innovative ways to use information to help people make better and smarter decisions. As a trusted provider of global information solutions, we help organizations optimize risk-based decisions while enabling consumers to understand and manage their personal information. The Senior Collections Specialist will support these objectives as part of the Shared Services organization and will report to the Lead, Shared Services. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
- Manage a high-volume portfolio of business-to-business customer accounts, prioritizing past-due receivables and balances aged 90 days or more.
- Proactively engage customers with overdue accounts to develop and execute effective collection strategies and payment plans.
- Facilitate the communication, information exchange, and relationship-building necessary to collect outstanding receivables within established contractual payment terms.
- Conduct scheduled collection calls, address critical discussion points, and accurately document outcomes and follow-up actions in the designated system.
- Investigate, analyze, and resolve invoice disputes in collaboration with external customers and internal business partners.
- Partner with Sales and other cross-functional teams to coordinate collection efforts and support cash-flow objectives.
- Analyze portfolio and account data to identify risk, prioritize collection activities, solve complex problems, and drive timely resolution of outstanding balances.
- Maintain accurate account documentation and perform collection activities in compliance with company policies, procedures, and internal controls.
- Identify recurring issues and trends, recommend process improvements, and support special projects and other departmental priorities as assigned.
Required Knowledge And Experiences
- A minimum of two to three years of hands-on collections experience working with business-to-business customers.
- Demonstrated experience managing high-volume portfolios and supporting challenging customer accounts.
- A metric-oriented approach, with the ability to work toward established targets for past-due accounts and balances aged 90 days or more.
- Strong verbal and written communication skills in English and Spanish, supported by attention to detail and accurate documentation.
- Ability to manage conflicting priorities, meet strict deadlines, adapt to ongoing changes in policies, procedures, and technology, and work efficiently with a sense of urgency.
Required Technical Skills
- Proficiency in Microsoft Excel.
- Ability to use collection processes, procedures, and account-management systems to recover aging invoices.
- Strong analytical and data-review capabilities used to identify risk, resolve complex account issues, and prioritize collection activities.
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:
- Experience using PeopleSoft or a comparable enterprise resource planning system.
- Experience developing customer payment plans and collection strategies.
- Cross-functional collaboration with Sales and other internal business partners.
- Process-improvement skills, including identifying trends, recurring issues, and opportunities for greater efficiency.
- Relationship-building skills that support constructive customer engagement and effective teamwork.
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TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Shared Services
Skills Required
- Two to three years of hands-on B2B collections experience
- Experience managing high-volume portfolios and challenging customer accounts
- Metric-oriented approach focused on past-due accounts and aged balances
- Strong verbal and written communication skills in English and Spanish
- Ability to manage conflicting priorities, meet deadlines, adapt to changes, and work with urgency
- Proficiency in Microsoft Excel
- Ability to use collection processes, procedures, and account-management systems
- Strong analytical and data-review capabilities
- Experience using PeopleSoft or a comparable ERP system
- Experience developing customer payment plans and collection strategies
- Cross-functional collaboration with Sales and internal business partners
- Process-improvement skills
- Relationship-building skills for customer engagement and teamwork
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — The package includes day-one medical coverage with multiple plan options, HSA/FSA, dental, vision, disability resources, and robust mental-health support (therapy, coaching, EAP).
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Parental & Family Support — Offerings include 12 weeks of paid parental leave with a gradual return, adoption and caregiver assistance, dependent-care FSA, Care@Work, and recognition for inclusive family benefits such as subsidized childcare and fertility reimbursement.
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Leave & Time Off Breadth — Flexible time off, 10 paid holidays, two global wellness days, and paid volunteer time indicate a broad time-off program.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
