Senior Cloud Engineering Support Specialist (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Position Overview:
As a Senior Cloud Engineering Support Specialist (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Associates at RapidScale spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.
Responsibilities :

• Provide an excellent customer experience by troubleshooting, updating and resolving client problems.
• Utilize our ticketing system to create, monitor, and update tickets
• Troubleshoot in-depth system issues and backup failures in our client's environments
• Perform daily server monitoring of our client's servers
• Perform change requests based on client's need
• Deploy new instances within our client's AWS and Azure environments
• Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments
• Create technical documentation & drive operational process improvement
• Compile server utilization reports to help clients with capacity planning
• Train and develop skills in new technologies relevant to Logicworks' business
• Perform and troubleshoot routing and networking issues

Requirements:

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field
• AWS Certified Certificate - Associate (required) OR Azure Certification
• Familiarity with Linux/Unix and/or Windows Server Administration
• Excellent customer service and strong written/verbal communication skills
• Knowledge of AWS and other cloud platforms
• Excellent troubleshooting skills
• High attention to detail
• Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
• An interest in emerging technologies
• We are a 24/7 company, and thus this position requires availability of nights and weekends on a regularly scheduled rotational basis. We are, however, flexible with scheduling and the needs of our employees.

Things that will make you successful at RapidScale:

• You're a self-starter
• Active curiosity
• Analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Excellent individual and group presentation, written, and oral communication skills
• Strong interpersonal skills and experience initiating and building positive relationships
• Ability to function in a rapidly changing environment and comfort with ambiguity

USD 31.49 - 47.26 per hour
Compensation:
Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
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