The Role
Investigates, evaluates, and resolves complex personal injury, product liability, and property damage claims. Determines liability and compensability, interviews claimants and witnesses, reviews evidence, negotiates settlements, manages claim costs, prepares reports, pursues subrogation, and ensures compliance with applicable laws and regulations. Acts as an escalation point and supports team training while collaborating with store operations, human resources, and loss prevention.
Summary Generated by Built In
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to investigate, evaluate and resolve complex personal injury, product liability and property damage general liability claims against Lowe's and/or its subsidiaries in a manner consistent with the Lowe's objectives and values. This position is responsible for gathering appropriate information, evaluating alleged damages, determining liability and compensability, negotiating settlements, and reporting obtained information.
What You Will Do
Minimum Qualifications
Preferred Skills/Experience
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to investigate, evaluate and resolve complex personal injury, product liability and property damage general liability claims against Lowe's and/or its subsidiaries in a manner consistent with the Lowe's objectives and values. This position is responsible for gathering appropriate information, evaluating alleged damages, determining liability and compensability, negotiating settlements, and reporting obtained information.
What You Will Do
- Investigate, evaluate and resolve complex personal injury, product liability, and property damage general liability claims against the Company and/or its subsidiaries in a manner consistent with the Company's objectives and values.
- Gather appropriate information, evaluate alleged damages, determining liability and compensability and negotiating settlements and reporting obtained information.
- Collaborate with other claims examiners on a team, focusing on bodily injury or property damage in a particular jurisdiction, acting as a leader for the team of Claims Examiners by integrating Lowe's culture, team training, and jurisdiction-specific training into the on-boarding process.
- Conduct investigations of claims by interviewing claimants and witnesses, obtaining official reports, and comparing claim information with evidence.
- Serve as an escalation point for claims examiners on issues that cannot be satisfactorily resolved by the claims examiner; investigate complaints made by customers or stores against claims examiners.
- Maintain functional knowledge of the relevant laws and legal principles in order to resolve claims.
- Work consistently with store operations, human resources, and loss prevention to resolve claims in a timely and efficient manner while maintaining adequate productions and fulfilling reasonable customer service expectations.
- Prepare reports by collecting and summarizing information as required.
- Settle claims within authority and in an appropriate manner consistent with Lowe's objectives and values by determining liability, obtaining demands and making offers to claimants, requesting settlement checks, making filings with regulatory agencies, and disposing of salvage, pursuing subrogation when appropriate.
- Control claim costs, provide excellent customer service, and resolve complaints to the satisfaction of the customer.
- Comply with federal and state regulations and service standards.
Minimum Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 years of experience as a claims examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)
Preferred Skills/Experience
- Bachelor's degree and 2 years of experience as a claims examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)
- Associate degree and 4 years of experience as a claims examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience) or equivalent experience
- Master's degree and 1 year of experience as a claims examiner or materially relevant knowledge, skills and abilities from other professions (e.g., loss prevention, customer service, investigative experience, legal experience, property estimating experience)
- Lowe's finance or accounting experience
- Relevant professional licenses and/or certifications, including a North Carolina insurance adjuster license
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- High school diploma, GED, or equivalent years of experience in lieu of education where applicable
- Six years of experience as a claims examiner or materially relevant experience in loss prevention, customer service, investigations, legal work, or property estimating
- Bachelor's degree and two years of claims examiner or materially relevant experience
- Associate degree and four years of claims examiner or materially relevant experience
- Master's degree and one year of claims examiner or materially relevant experience
- Lowe's finance or accounting experience
- Relevant professional licenses or certifications, including a North Carolina insurance adjuster license
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a company match up to 4.25% when contributing 6% and eligibility beginning as early as the first of the month after 30 days is highlighted, with access extended to regular full‑time and part‑time associates. This structure positions retirement savings as a clear strength in the total rewards mix.
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Parental & Family Support — Paid family benefits include up to 10 weeks paid maternity leave and four weeks paid parental leave for eligible full‑time associates, plus adoption assistance and expanded family‑forming support. Recent updates add fertility partner services, doula/surrogacy reimbursement, and related resources.
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Inclusive Benefits Coverage — Health coverage is offered to regular full‑time and part‑time associates, spanning medical, dental, vision, and mental‑health/EAP resources. Deductibles on full‑time plans were lowered in 2024 and additional supports (e.g., family‑forming, menopause) were added, indicating broad and evolving access.
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
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Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
