Senior Business Systems Analyst

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Systems Analyst within PNC's Lending Technology organization, you will be based in Pittsburgh PA or Dallas TX.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

We are seeking a Business Systems Analyst (BSA) to support technology delivery by translating business needs into clear, actionable requirements and serving as a key liaison between business stakeholders and technical teams.

This role is ideal for someone with strong technical aptitude, a solid understanding of testing and quality practices, and the ability to clearly communicate and document requirements through well‑written user stories.

Key Responsibilities

• Act as a technical liaison between business partners, product owners, developers, and QA teams to ensure alignment and shared understanding.
• Elicit, analyze, and document business and system requirements that support technology initiatives.
• Create and write clear user stories, acceptance criteria, and supporting documentation to guide development and testing efforts.
• Collaborate closely with QA and development teams to ensure requirements are testable, complete, and understood.
• Support testing activities by validating requirements, reviewing test scenarios, and assisting with defect triage as needed.
• Communicate effectively with stakeholders at varying levels of technical expertise, providing status updates and clarifications as required.

Preferred Skills & Experience

• Strong technical aptitude with the ability to understand system behavior, integrations, and data flows.
• Strong experience with REST APIs and JSON payload analysis
• Experience reviewing and authoring API specifications using Swagger
• Proven data mapping and data transformation experience
• Ability to understand and document complex system‑to‑system integrations.
• Ability to create and maintain end-to-end process flows and orchestration diagrams to document system interactions and decisioning paths
• Solid understanding of testing concepts, including how requirements translate into test scenarios.
• Proven experience creating and writing user stories and functional requirements.
• Experience serving as a technical liaison between business and technology teams.
• Strong communication skills, both written and verbal, with the ability to clearly articulate complex ideas.

Nice‑to‑Have Qualifications

• Hands‑on testing experience (manual or automated).
• Coding or development experience, enabling deeper collaboration with engineering teams.
• Experience working in Agile or Scrum‑based delivery environments.
• Exposure to enterprise or financial services technology environments.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Business Systems Analysis, Customer Solutions, Data Mapping, Design, Group Problem Solving, JSON, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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