Jobs at PNC Bank

Designs, proposes, and codes complex data and automation solutions on AWS; leads problem solving, provides technical guidance, and applies IaC and modern tooling to align software with business strategy. Works with AWS data/ML services and mentors teams to deliver reliable production systems.

Provides high-volume technical support through phone, ticketing, and chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents in ServiceNow; handles escalations; and communicates solutions to nontechnical users. Guides junior analysts, supports knowledge management and training, analyzes trends, recommends process improvements, and contributes to IT service efficiency and compliance.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Lead strategic projects for the Asset Management Group Investment Office, define vision and scope, manage project plans, risks and issues, coordinate stakeholders across business, technology and controls, ensure compliance and change governance, and deliver operational and technology solutions to meet business objectives.

Supports Azure cloud infrastructure, platform operations, CI/CD pipelines, Infrastructure as Code, and deployment automation. Monitors and improves cloud reliability, performance, and security; assists with incident response, root cause analysis, troubleshooting, documentation, and platform standardization. Partners with senior engineers and cross-functional teams to implement DevOps practices and scalable enterprise solutions.

Lead digital product strategy and feature development across channels. Own product lifecycle from discovery through release, prioritize roadmaps, partner with engineering, design, marketing and business stakeholders, drive business cases and outcomes, support risk/compliance, and coach other product staff.

Leads enterprise architecture strategy, governance, standards, and roadmap development across business, data, application, and technology domains. Guides architects and stakeholder teams in defining target states, transition plans, technical capabilities, and risk controls. Implements modern governance through compliance monitoring, standards-as-code, AI-assisted reviews, telemetry, drift detection, and CI/CD controls. Translates technical concepts for executives, resolves conflicts across teams, and provides architecture consultation aligned with business and technology objectives.

Owns the payments product vision, customer experience, and prioritized backlog. Defines requirements, writes user stories and acceptance criteria, leads backlog refinement, and makes day-to-day product decisions with Scrum teams. Partners with Scrum Masters, technology, operations, and business stakeholders to deliver payment capabilities, manage risks, and maintain compliance. The role requires strong analytical, communication, prioritization, customer solution, and agile product management skills.

Design, package, and deploy containerized data-platform applications to Red Hat OpenShift. Build container images, Helm/templated deployments, and automated CI/CD pipelines. Work with Spark, Trino, Airflow, and Iceberg; use Git and Kubernetes application concepts. Provide technical guidance, troubleshoot complex issues, and align software solutions with business strategy.

Analyzes business needs, documents requirements and workflows, evaluates and configures systems, and aligns technology solutions with business objectives. Partners with business, product, and technology stakeholders to facilitate requirements reviews, solution design, process improvements, and implementation of cross-functional applications. Monitors user feedback and system productivity while providing consulting guidance on risk management and process improvement.

Leads the design and development of software solutions, resolves complex technical problems, and provides guidance to engineering colleagues. Responsibilities include preparing technical documentation, reviewing code and testing, applying modern development methodologies, and supporting business initiatives. The role typically requires a bachelor’s degree and at least three years of relevant experience. Preferred skills include Agile, cloud computing, DevOps, requirements analysis, system design, and project management.

Execute GenAI Standards of Care (SOC) evaluations for complex use cases, review architectures and data sources, validate testing and evidence, identify and document risks and remediation, provide actionable feedback to solution owners, develop reports/dashboards, and refine governance processes to reduce enterprise-level GenAI risks.

Leads emerging fraud risk analytics for credit card and lending products. Identifies threats, attack patterns, and vulnerabilities using data science, machine learning, anomaly detection, behavioral modeling, and network analysis. Develops and validates scalable models, recommends fraud controls, investigates complex trends, and partners with fraud, risk, product, and technology teams. Influences strategic priorities through executive-level insights and drives innovation in enterprise fraud prevention.

Designs, builds, and supports scalable data warehouse solutions, including pipelines, data models, transformations, governance, metadata, and documentation. Leads data requirements analysis, migration and modernization efforts, source-to-target mapping, DDL and SCD modeling, troubleshooting, and root-cause analysis. Collaborates with engineering, business analysis, quality engineering, and reporting teams to deliver maintainable data solutions across Oracle and Hadoop platforms.

Develops and maintains SOC monitoring content, detections, alerts, threat-hunting procedures, playbooks, and documentation. Provides senior investigative guidance and escalates complex security issues, leads security improvement initiatives, ensures compliance with governance requirements, recommends corrective actions, and mentors junior analysts. The role also conducts security assessments, forensic investigations, risk mitigation, and data security activities.

Reviews source code for vulnerabilities using SAST, onboards applications to security platforms, and collaborates with development teams on application security. Performs security assessments, analyzes requirements and logs, investigates risks, recommends corrective actions, defines controls, and documents security procedures. The role also supports data security, vulnerability mitigation, and the use of AI and non-AI tools to improve the SAST process.

Lead product strategy and Agile execution for offer-platform modernization and innovation initiatives. Transform legacy processes into scalable capabilities, identify applications for Generative and Agentic AI, and guide concepts from prototypes and MVPs to production. Collaborate with Product, Marketing, Technology, Data, Operations, Risk, and engineering teams while balancing innovation, governance, scalability, customer experience, and measurable business value.

Leads people analytics and quantitative insights initiatives using statistical analysis, machine learning, data modeling, and visualization. Analyzes complex workforce datasets, develops predictive algorithms and dashboards, identifies optimization opportunities, and communicates actionable recommendations to technical and business stakeholders. The role manages multiple analytical projects and partners with data architects, engineers, analysts, and visualization experts. It requires a master’s degree and typically five or more years of relevant experience.

Leads strategy, roadmap, implementation, and continuous improvement for enterprise marketing workflow and work management platforms. Owns product backlogs, requirements, prioritization, Agile delivery, integrations, governance, adoption, and stakeholder alignment across Marketing, Customer Communications, Digital, Technology, Compliance, and Delivery teams. The role leads Adobe Workfront capabilities and supports workflow transformation, campaign execution, content development, and customer communication initiatives.

Leads PNC’s enterprise decisioning and Next Best Action product portfolio, defining strategy, roadmaps, personalization, audience targeting, and journey orchestration. Manages product managers and Agile teams while partnering with Marketing, Analytics, Data Science, Technology, Digital, and business stakeholders. Oversees platforms including Pega CDH and Adobe Journey Orchestrator, drives adoption across channels, manages vendors, and delivers measurable customer engagement and business outcomes.