DXG is Wolters Kluwer's central product technology organization.
We are a team of more than 7,000 professionals united under one mission: To drive faster, customer-focused innovation through next-generation technology and lean product development.
Digital eXperience Group
The Wolters Kluwer Digital eXperience Group (DXG), formerly Global Platform Organization, co-creates state-of-the-art digital solutions with our businesses around the world. The DXG mandate is to grow revenue in the company’s digital products through innovation in, and adoption of, advanced technologies and tools to meet and further anticipate customer needs. The group drives innovation in Wolters Kluwer through its user experience center of excellence, focused on customer-centric product development, and its artificial intelligence center of excellence, applying cutting-edge technologies for the next generation of expert solutions.
About the Role:
As a Senior Business Systems Analyst, you will engage in advanced system analysis and work closely with stakeholders to drive improvements in our IT infrastructure. You’ll be responsible for significant contributions to project goals and system enhancements, ensuring seamless integration and optimized performance.
Responsibilities:
• Conduct comprehensive evaluations of system requirements and enhancements.
• Lead the translation of business requirements into technical documentation.
• Create and maintain complex documentation for system functionality.
• Oversee and conduct user and system testing with general supervision.
• Develop advanced user manuals and training programs.
• Manage database maintenance and updates independently.
• Coordinate and monitor project schedules and milestones.
• Provide expert-level system troubleshooting and user support.
• Analyze feedback and data to suggest and implement process changes.
• Deliver detailed presentations and reports to senior stakeholders.
Skills:
• Analytical Skills: Advanced skills in comprehensive requirements and system analysis.
• Communication Skills: Advanced skills in stakeholder communications.
• Documentation: Mastery in creating and maintaining complex technical documents.
• Project Management: Competent in managing project timelines and deliverables.
• SQL: Advanced proficiency in SQL for database management.
• Problem-Solving: High-level troubleshooting and resolving issues.
• Technical Understanding: Extensive understanding of diverse system architectures.
• Collaboration: Strong team collaboration and leadership in coordination.
Location: Alphen aan den Rijn - hybrid
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
