The AI Transformation & Business Innovation team is helping reshape how our global commercial organization operates in the era of AI. Our mission is to move beyond isolated productivity gains and drive systemic transformation across people, processes, data, operating rhythms, and customer engagement.
We are seeking an experienced Senior Business Program Manager, AI Transformation & Business Innovation to lead high-impact transformation initiatives that help scale AI adoption, accelerate business outcomes, and build repeatable capabilities across a global organization.
This role sits at the intersection of strategy, innovation, operational excellence, and execution. You will work across business leaders, engineering teams, operations teams, and field organizations to identify opportunities, design scalable programs, and drive measurable business impact. Success requires the ability to bring structure to ambiguity, influence at all levels of the organization, and turn vision into operational reality.
The Small & Medium Enterprises and Channel (SME&C) organization focuses on serving 400M small and medium enterprise customers globally through digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations (GS&O) within SME&C is to accelerate our customers’ AI transformation and growth by delivering global GTM strategy & execution, driving customer success, fostering execution at scale, and transforming SME&C into the world’s leading AI frontier salesforce.
Why This Role Matters
This role will help define how a global commercial organization evolves from AI experimentation to AI-enabled business transformation. The successful candidate will play a key role in creating new operating models, accelerating adoption of emerging capabilities, and helping leaders realize measurable business value from AI at scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead complex, cross-functional transformation programs that accelerate AI adoption and modernize business processes across a global organization.
Partner with senior leaders to identify opportunities for innovation, define business cases, prioritize investments, and translate strategic objectives into executable roadmaps.
Design and implement scalable operating models, governance frameworks, and adoption strategies that drive consistent execution across regions, business groups, and functions.
Define success criteria, key performance indicators, and measurement strategies to quantify business impact, adoption, productivity gains, and transformation outcomes.
Lead stakeholder engagement and change management efforts, building executive alignment and driving organizational readiness for new ways of working.
Leverage data, business intelligence, and qualitative insights to identify opportunities, evaluate outcomes, and continuously improve programs.
Partner with technical, product, and business teams to operationalize AI solutions, agentic experiences, and workflow innovations that create measurable customer and employee value.
Establish and lead rhythms of business, executive reporting, communications, and governance processes that ensure accountability and successful execution across stakeholders.
Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs.
Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies.
Demonstrated success driving change across large matrixed organizations.
Experience building executive-ready business cases, success metrics, dashboards, and operating reviews.
Demonstrated ability to analyze complex situations, synthesize ambiguous information, and develop strategic, data-driven recommendations.
Proven ability to communicate complex ideas through compelling storytelling while building trusted relationships across stakeholders at all levels.
Proven ability to influence without direct authority and drive alignment across multiple organizations.
Views transformation primarily as a business imperative, leveraging technology as an enabler to drive strategic outcomes.
Demonstrates the ability to integrate strategy, execution, change management, and performance measurement into cohesive transformation programs.
Excels in navigating ambiguity, creating clarity, alignment, and direction across stakeholders.
Balances innovation and growth opportunities with strong operational discipline and execution excellence.
Applies a global perspective while delivering measurable, near-term business impact and sustainable results.
Builds scalable, repeatable capabilities and operating models that drive long-term organizational success.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement; equivalent experience may substitute.
- Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs.
- Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies.
- Experience driving change across large matrixed organizations.
- Experience building executive-ready business cases, success metrics, dashboards, and operating reviews.
- Ability to analyze complex situations, synthesize ambiguous information, and develop strategic, data-driven recommendations.
- Ability to communicate complex ideas through compelling storytelling and build trusted stakeholder relationships.
- Ability to influence without direct authority and drive alignment across multiple organizations.
- Ability to integrate strategy, execution, change management, and performance measurement into cohesive transformation programs.
- Ability to navigate ambiguity and create clarity, alignment, and direction across stakeholders.
- Ability to balance innovation and growth opportunities with operational discipline and execution excellence.
- Global perspective with the ability to deliver measurable near-term impact and sustainable results.
- Ability to build scalable, repeatable capabilities and operating models for long-term organizational success.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
-
Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
-
Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
-
Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
