The Role
Leads business process analysis, workflow mapping, gap assessments, stakeholder workshops, and continuous improvement engagements for government departments. Documents current and future-state processes, develops practical recommendations, prepares desk guides and quality-management artifacts, supports ISO 9001:2015-aligned practices, and coordinates cross-functional initiatives with project leadership and service teams.
Summary Generated by Built In
TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous process improvement engagements for Government departments under individual task orders. The consultant will translate operational challenges into documented process improvements, practical recommendations and quality-focused solutions.
Key Responsibilities
- Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
- Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
- Prepare process documentation, desk guides and quality management system artifacts required by each task order.
- Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
- Coordinate with the project director and other service leads on cross-functional process initiatives.
Skills, Knowledge & Expertise
- Active Project Management Professional certification
- Active ITIL 4 certification
- Business process analysis and consulting
- Process mapping and workflow analysis
- Gap assessments
- Continuous process improvement methodologies
- Stakeholder workshop and interview facilitation
- Current-state and future-state process design
- Process and quality-management documentation
- Strong stakeholder engagement and cross-functional coordination
- Knowledge of ISO 9001:2015-aligned quality practices
About
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Skills Required
- Active Project Management Professional certification
- Active ITIL 4 certification
- Business process analysis and consulting experience
- Process mapping and workflow analysis experience
- Gap assessment experience
- Continuous process improvement methodology experience
- Stakeholder workshop and interview facilitation experience
- Current-state and future-state process design experience
- Process and quality-management documentation experience
- Strong stakeholder engagement and cross-functional coordination
- Knowledge of ISO 9001:2015-aligned quality practices
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The Company
What We Do
TeleSolv provides business process and systems integration support to a variety of Federal agencies. Our experienced professionals maintain applicable industry certifications that include PMP, ITIL, Six Sigma, CSSP, and CRM. Our support ranges from assessing enterprise‐wide programs and implementing process improvements to supporting operational activities and business processes within centralized and distributed business environments.
