Senior Business Enablement Analyst

At American Equity we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, headquartered in Des Moines, Iowa, for over thirty years with satellite offices in Charlotte, NC and New York, NY.

GENERAL PURPOSE OF THE JOB:    

The Business Enablement Analyst plays a vital role in driving operational effectiveness by ensuring teams are prepared, informed, and supported through change. This role focuses on designing and delivering end-to-end training and enablement solutions that promote adoption of new systems, processes, and regulatory requirements. 

The incumbent partners closely with operations, project teams, and subject matter experts to identify readiness needs, build enablement strategies, and execute training that improves performance and user confidence. This role emphasizes practical application, workforce readiness, and continuous improvement to support business outcomes. 

 **Position sits in Des Moines and will work an onsite schedule**

ESSENTIAL DUTIES AND RESPONSIBILITIES:   

Operational Collaboration and Support (40%) 

• Partners with operations teams to understand business needs, identify challenges, skills or knowledge gaps, and implement practical, effective solutions. 

• Facilitates training sessions or workshops to integrate new processes and systems seamlessly. 

• Provides ongoing support to ensure operational teams are well-equipped for success. 
• Supports end-to-end readiness planning and enablement execution across initiatives 

Process Improvement (30%) 

• Analyzes workflows and data to identify areas for improvement and innovation. 

• Collaborates with stakeholders to document processes, resolve inefficiencies, and align goals. 

• Presents actionable insights to drive strategic decision-making and operational enhancements. 

• Contributes to project teams early in the lifecycle to assess enablement impacts and opportunities. 

Training and Enablement Strategy (30%) 

• Leads the development and execution of training and enablement strategies that support successful adoption of new processes, systems, and initiatives.  

• Collaborate with L&D Instructional Designer to design digital training if necessary. 

• Designs and delivers training experiences (live, virtual, and blended) with a focus on practical application and operational readiness.  

• Translates business needs and requirements into clear, actionable training plans and materials.  

• Partners with Learning and Development team members to build and maintain performance support tools (e.g., job aids, quick reference guides, workflow support) to reinforce learning and sustain adoption.  

• Partners with stakeholders to assess training effectiveness and continuously improve enablement approaches based on feedback and performance outcomes.  

• Ensures alignment between training efforts, readiness plans, and overall change management strategies. 

SUPERVISORY RESPONSIBILITIES: 

Direct Reports: None 

General Description of Indirect Reports (2 and 3-downs):  None 

EDUCATION AND/OR EXPERIENCE:   

Bachelor’s degree in business, organizational development, training, or related field of study; and/or five (5) years of experience in training, enablement, or workforce development. Experience working cross-functionally with project teams, business analysts, and stakeholders.  

Two (2) years of experience with a Learning Management System as a developer or administrator. Experience with HTML and audio and video editing software preferred.  

Familiarity with change management principles and knowledge of Agile or other project management methodologies is not required but recommended. 

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:  None required for this position. 

KNOWLEDGE, SKILLS AND ABILITIES:     

• Strong analytical abilities, with a focus on translating data into practical solutions. 

• Exceptional communication skills and a collaborative, solutions-oriented mindset for cross-functional teamwork. 

• Solid understanding of business operations in financial services (e.g. transactions, compliance, back-office processes). 

• Ability to distill complex information into engaging, easy-to-understand learning. 

• Proficiency in learning technologies (e.g. LMS, eLearning tools) and data analysis for learning impact. 

• Strong customer service orientation. 

• Works with all departments of the company and needs to consistently display a courteous and professional attitude as they represent the department. 

• Mathematical skills and strong attention to detail. 

• Ability to work cooperatively and successfully with employees, customers, and other outside third parties. 

• Proficient in the use of Microsoft Office Suite. 

• Ability to effectively present information and respond to questions.  

• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment. 

• Must have a working knowledge of adult learning principles and ability to apply them in practical training and enablement solutions. 

• Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility. 

• Excellent follow-up, time management and organization skills 

• Ability to coordinate several projects simultaneously 

• Proactive technical troubleshooting and problem-solving skills 

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This description covers the major purpose and essential functions of the job.  It is not intended to give all details or a step-by-step account of the way each task is to be performed.  Employees may receive other job related instructions and be required to perform other job related work requested by their manager.  All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities. 

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