Senior Business Analyst –Digital Commerce Group

This role will report to the Associate Director, Marketing eCommerce and be a member of a diverse team that is accountable for managing the Digital Commerce Platform within the Tax & Accounting division of Wolters Kluwer. You are responsible for supporting the Digital Commerce Platform production environment and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analysts, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. You will also be responsible for managing communications with our internal stakeholders as production defects, enhancements and questions are raised. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers.

Job Duties and Responsibilities:  

• Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed
• Work with product owners to define business and customer needs into a product intake form and requirements traceability document
• Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
• Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
• Define, document and communicate eStore playbook for production operations along with training documentation
• Data stewardship tasks to ensure alignment of platform with enterprise data management team
• Support production site enhancements and validate solutions being released into production.

Job Qualifications:

• Bachelor’s degree in computer science or equivalent degree or equivalent years of experience.
• 4+ years of eCommerce or business operations experience with enterprise level solution.
• 4+ years business / requirements analyst experience with exposure to varied projects and environments.
• 4+ years with Adobe Commerce or other enterprise eCommerce platform.

Additional Skills and Knowledge:

• Experience working in an enterprise or matrixed organization.
• Strong communication skills Strong organizational skills.
• Ability to successfully engage in multiple initiatives simultaneously.
• Drive, passion, and initiative, with ability to adapt quickly to rapidly evolving products, technology, and situations are a must.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.