JOB SUMMARY
Provides account management support for 40-80 mid-sized association customer accounts that buy locally within the market and are not covered by the Global Sales Office (GSO). Applies principles of strategic account management and team-based selling, and partners with the appropriate Association Account Directors on the Global Sales Office (GSO) to fully understand the overall account strategy and how best to execute the strategy in the local market for their assigned accounts. Develops strategic relationships with local buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the area. Assists with outbound as a value-added service on behalf of local buyers.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Preferred:
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.
• Lodging sales experience.
• Account management experience.
CORE WORK ACTIVITIES
Managing Sales Activities
• Implements the overall account strategy at the local buying locations.
• Provides account management support for 40-80 mid-sized association customer accounts that buy locally within the market and are not covered by the Global Sales Office (GSO).
• Verifies that local market strategy is in alignment with the overall association account goals.
• Retains, expands and grows account revenue through local account growth, margin management and implementation of sales and marketing initiatives in the local buying locations.
• Executes sales deployment strategies that maximize the utilization of available sales resources.
• Leverages appropriate corporate (e.g., Association Account Directors, Digital, BMD etc.) and market resources (e.g., sales office, property leadership) to establish pull-through and sustainment of account strategies and selling solutions at the local property level.
• Coordinates and manages outbound business on behalf of local buyers, as required.
• Achieves local account revenue and sales goals as defined by Market leadership.
• Develops and achieves operating budgets and manages controllable expenses.
• Leverages methodologies, technical and business knowledge across the market.
• Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.
• Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
• Leverages all available sales channels (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.) in an effort to optimize sales revenues.
• Applies principles of strategic account management and team-based selling, and partners with the appropriate Association Account Directors on the Global Sales Office (GSO) to fully understand the overall account strategy and how best to execute the strategy in the local market for their assigned accounts.
• Assists with out-bound as a value-added service on behalf of local buyers.
• Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
• Manages relationships with the local buyers in the market to optimize account reach and share.
• Serves as account’s “local service guarantee” by monitoring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
• Acts as the customer advocate through understanding local account needs and opportunities.
• Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provide feedback to key stakeholders (e.g., Global Sales Office etc.); partners with key stakeholders in account planning and determining strategy execution approaches for the market.
• Develops a close working relationship with operations to execute strategies at the property level.
• Establishes strong partnerships between field and corporate by maintaining a productive dialog and exchange of ideas.
• Develops strategic relationships with local buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the area.
Skills Required
- High school diploma or GED plus 2 years of experience in sales, marketing, guest services, front desk, or a related professional field; alternatively, a 2-year degree from an accredited university with no work experience required.
- Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major.
- Lodging sales experience.
- Account management experience.
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Feedback suggests a 100% 401(k) match up to 5% of pay is a notable strength for U.S. associates. This matching structure is portrayed as reliable and beneficial for long-term savings.
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Wellbeing & Lifestyle Benefits — Feedback suggests broad wellness offerings, mental-health resources, EAP, and TakeCare programs contribute to a comprehensive package. Travel discounts for employees and eligible family are frequently highlighted as a standout lifestyle perk.
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Parental & Family Support — Feedback suggests eight weeks of paid parental leave, adoption assistance, and childcare discounts provide meaningful family support. These offerings are presented as accessible for eligible U.S. associates.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
