Role Overview:
The Product Research & Development team is a cross-Product Solutions capability responsible for identifying, researching, and developing business cases for innovative products and solutions that meet evolving client and agent needs, including new offerings, partnerships, value-added services, and bundled solutions.
As the Research Senior Associate, you will support the testing and refinement of innovative product and service concepts by executing validation efforts, analyzing results, and developing clear materials and recommendations for leadership. You will help translate concepts into structured research and pilot activities, support business case development, and contribute to the team's ability to make evidence-based go/no-go decisions.
What You'll Do:• Support evaluation of product and service opportunities through targeted deep-dives on consumer segments, agent segments, market trends, and related topics• Translate defined concepts into actionable validation plans, including qualitative and quantitative research, market-sizing analyses, and other test approaches• Lead execution of validation efforts by coordinating stakeholders, tracking progress, resolving issues, and maintaining momentum across initiatives• Analyze results from validation efforts to support business cases, recommend additional validation or refinements, and inform go/no-go decisions for concepts• Contribute to the team's validation efforts by helping develop and maintain repeatable processes, templates, and tools
What You'll Bring:
You bring high energy, curiosity, and sound analytical thinking to a fast-moving innovation environment. You are excited by turning ideas into structured tests, learning from evidence, and helping move work forward across multiple initiatives. You are comfortable navigating ambiguity, working across stakeholders, and translating findings into clear, actionable outputs. You understand that success is not only about ideas that move forward, but also about learning quickly, refining thoughtfully, and generating insights that support better decisions.
Required Skills:• Strong analytical and problem-solving skills, including experience supporting business decisions with qualitative and quantitative research• Demonstrated ability to manage complex, cross-functional workstreams and improve processes or ways of working• Experience with PowerPoint, Excel, and AI tools• Comfort working in ambiguous environments with flexibility to take on evolving responsibilities and step into gaps as needed to support team outcomes
Preferred Skills:• Experience in strategy, innovation, product development, research, consulting, or program management• Experience supporting evidence-backed recommendations to leadership• Familiarity with qualitative and quantitative research methods including approaches for gathering balanced, unbiased input from different audiences• Familiarity with financial services, insurance, or adjacent product environments• Ability to create lightweight prototypes or draft artifacts that bring concepts to life, such as experience flows, pilot content, or stakeholder communications
Job Level: LEVELPF4
Pay Transparency
Salary Range: $110,000-$150,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93715
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
