Senior Associate, Talent & Performance Lead

Location Designation: Hybrid - 3 days per week
Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.
The Talent Management Practices & Employee Listening team plays a critical role in driving employee engagement and maximizing employee potential. The team designs and executes core, enterprise-wide talent management practices including performance management, succession planning, executive promotions and more, all focused on strengthening our leadership pipeline and advancing our talent strategy. The team also leads a comprehensive employee listening program to ensure we are actively responding to feedback, delivering our employee value proposition, and activating key moments that matter. We partner closely with Leaders, HR Business Partners, and HR Centers of Excellence to get input on, build, and continuously enhance the programs that drive a high-performing culture and enable all employees to thrive.
Role Overview:
The Talent & Performance Lead is the enterprise owner of New York Life's core talent management processes and is a key architect of how talent is evaluated, developed, and differentiated. This role enhances the end-to-end talent experience to strengthen accountability, accelerate growth, and improve clarity for managers and employees. As a strong change leader, you will modernize succession planning, talent reviews, the IMPACT performance management program, and executive promotions to ensure best practice, fairness, strong governance, and a more intuitive experience for leaders and HR partners. You will work closely with stakeholders to ensure new processes and tools land successfully and deliver maximum business value. Given the team's focus on innovation, you will also identify and implement AI-enabled solutions that improve usability, increase adoption, and generate deeper talent insights. This role is ideal for a builder/operator/strategist energized by creating systems and processes that scale.
What You'll Do:
Lead and Evolve Performance Management

• Own and continuously enhance the company's IMPACT performance management program (purpose, expectations, tools, workflows, etc.) to create a simpler, clearer, and more effective experience for managers and employees.
• Modernize performance assessment through structured criteria, observable behaviors, continuous feedback, and strong governance to ensure fairness, consistency, and quality conversations.

Reinvent Succession Planning & Talent Reviews

• Redesign frameworks, tools, facilitation guides, and readiness definitions to strengthen the accuracy and usability of talent and succession decisions.
• Introduce modern assessment practices, benchmarks, and AI-supported insights that elevate the leader and HRBP experience.

Use AI, Data, and Technology to Elevate Performance Decisions

• Implement AI-powered and data-driven solutions that simplify workflow, generate insights, improve accuracy, and seamlessly integrate talent processes.
• Partner with HR Technology to ensure systems, dashboards, and reporting provide leaders with clear visibility into trends, hotspots, and talent outcomes.

Drive Adoption, Change, and Enterprise Alignment

• Develop and execute change management strategies that prepare and support leaders, HRBPs, and employees in adopting new approaches and tools.
• Ensure strong enterprise alignment by partnering across HR COEs and creating clear, compelling executive briefing materials.

Support broader Talent Management initiatives to help drive the full enterprise talent agenda

• Manage complex, multi-workstream efforts with discipline, organization, and strong operational planning.
• Deliver high-quality, accurate materials under tight timelines, while contributing to broader talent management priorities including skills strategy, workforce planning, career development, and employee experience.

What You'll Bring:
Education

• Bachelor's degree preferred.
• Talent Management Certification preferred.

Performance & Talent Expertise

• Deep experience leading performance management, talent review and/or succession planning design and delivery in a complex, progressive organization.
• Strong understanding of best/next practices, with the ability to translate external trends and research into practical, scalable solutions.

Execution Strength

• Exceptional project management skills with the ability to manage multiple priorities, foresee risks, and maintain momentum.
• Strong operational and organizational skills to move from ideas to execution.

Influence & Communication

• Demonstrated ability to influence enterprise stakeholders, including senior leaders.
• Clear, concise, executive communication skills (verbal, written, and visual).
• Comfort designing and delivering relevant training and workshops.

Tech & AI Fluency

• Strong capability partnering with technology teams, internal stakeholders, and external vendors on system design, data integration, and enhancements that strengthen the digital experience across core talent management processes.
• Experience leveraging AI tools to improve talent practices, streamline workflow, and amplify insights.
• Ideally familiar with SuccessFactors; knowledge of Eightfold is a bonus.

Pay Transparency
Salary Range: $97,500-$125,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
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Job Requisition ID: 93046