Senior Associate, Long-Term Care (LTC) Case Support Specialist
Location of role can be either located:
1) Austin, TX OR
2) New York, NY
Advanced Competition Solutions
Role Overview:
New York Life is seeking a Long-Term Care (LTC) Case Support Specialist to support advisors and consultants in competitive and complex client scenarios. This field-facing role provides real-time case consultation, advanced case design support, and competitive positioning guidance focused on Long-Term Care solutions.
As part of the Advanced Competition Solutions team, this position serves as a dedicated LTC subject matter expert, helping advisors confidently position New York Life's LTC offerings in affluent and highly competitive markets.
Key Responsibilities:
- Provide real-time LTC case consultation, illustration guidance, and strategic support to advisors and consultants
- Support complex and competitive LTC cases by helping position New York Life's solutions effectively
- Partner with product and competitive intelligence teams to stay current on market trends and competitive positioning
- Develop and deliver clear competitive insights, talking points, and sales enablement content
- Serve as a central point of contact for LTC case escalations, coordinating with underwriting, operations, and product teams
- Track case activity and trends to support leadership reporting and continuous improvement
Qualifications:
- Strong knowledge of Long-Term Care insurance, including standalone and linked-benefit products
- Experience supporting advisors, agents, or consultants through case consultation and illustration support
- Proven ability to collaborate across underwriting, product, operations, and distribution teams
- Excellent communication and presentation skills
- Ability to manage multiple complex cases in a fast-paced environment
- Series 6/63, CLTC, or other relevant professional credentials preferred
Why this role matters:
Long-Term Care planning is central to helping clients maintain choice, control, and dignity as they age. This role offers the opportunity to directly support advisors in delivering impactful LTC solutions while contributing to New York Life's continued leadership in the long-term care marketplace.
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Pay Transparency
Salary Range: $77,200 - $154,400
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93295
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What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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