New York Life Insurance Company
Jobs
Corporate Vice President, Continuous Improvement Sustainability Leader 94337
Corporate Vice President, Continuous Improvement Sustainability Leader 94337
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The Role
Lead and develop a team of Sustainability Leaders to sustain and evolve the Continuous Improvement management system across the Service Experience value stream. Partner with senior leaders to embed CI disciplines, conduct management system assessments, drive cross-functional improvement initiatives tied to financial outcomes, and build organizational CI capability through coaching, training, and communities of practice.
Summary Generated by Built In
Job Requisition ID: 94337
Location Designation: Hybrid - 3 days per week
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview
The Corporate Vice President, Continuous Improvement Sustainability Leader leads the sustainment and evolution of the Continuous Improvement (CI) Management System across the Service Experience value stream while managing and developing a team of Sustainability Leaders. This role partners closely with senior leaders to strengthen leadership capability, accelerate Continuous Improvement maturity, and embed sustainable management practices that improve operational performance and business outcomes. As both a strategic coach and people leader, this individual drives the consistent application of CI principles, management disciplines, and management system tools while ensuring improvement efforts deliver measurable value across multiple functions.
What You'll Do
What You'll Bring
Required Skills
Preferred Skills
#LI-JR1
Pay Transparency
Salary Range: $120,000-$160,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94337
#BI-Hybrid
Location Designation: Hybrid - 3 days per week
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview
The Corporate Vice President, Continuous Improvement Sustainability Leader leads the sustainment and evolution of the Continuous Improvement (CI) Management System across the Service Experience value stream while managing and developing a team of Sustainability Leaders. This role partners closely with senior leaders to strengthen leadership capability, accelerate Continuous Improvement maturity, and embed sustainable management practices that improve operational performance and business outcomes. As both a strategic coach and people leader, this individual drives the consistent application of CI principles, management disciplines, and management system tools while ensuring improvement efforts deliver measurable value across multiple functions.
What You'll Do
- Lead, coach, and develop a team of Sustainability Leaders by building organizational capability, driving succession planning, aligning resources to the highest-value business opportunities, and fostering consistent coaching, assessment, and Continuous Improvement deployment practices.
- Partner with senior leaders across multiple functions to coach Continuous Improvement leadership behaviors, facilitate strategy deployment, build organizational maturity, and embed management system disciplines into business planning and performance review processes.
- Lead Management System Assessments (MSAs), translate assessment findings into strategic priorities, oversee execution of improvement plans, and tailor Continuous Improvement systems to meet the evolving needs of the business.
- Drive enterprise value creation by leading cross-functional Continuous Improvement initiatives, applying advanced methodologies and tools, connecting improvement activities to financial and operational performance, and collaborating with Centers of Excellence to evolve enterprise standards.
- Champion a culture of continuous learning by leading Communities of Practice, mentoring Sustainability Leaders and Change Agents, delivering advanced Continuous Improvement training, and promoting the adoption of best practices across the organization.
What You'll Bring
Required Skills
- Bachelor's degree or equivalent professional experience.
- Proven experience leading and developing teams of Continuous Improvement practitioners, Sustainability Leaders, Change Agents, or similar operational excellence professionals.
- Demonstrated success leading Continuous Improvement initiatives across large, complex, and federated organizations while delivering measurable business value.
- Executive presence with the ability to coach, influence, and build trusted partnerships with senior leaders, including Vice Presidents and senior executives.
- Advanced knowledge of Continuous Improvement methodologies, management systems, and tools, including Kaizen, strategy deployment, Hoshin Kanri, and management system design.
- Strong facilitation, strategic planning, analytical, and change leadership skills with the ability to translate business priorities into sustainable operational improvements.
Preferred Skills
- Experience with Operational Excellence Institute (OEI), Shingo, Lean, Six Sigma, or comparable Continuous Improvement frameworks.
- Experience leading enterprise-wide management system assessments and translating findings into strategic improvement roadmaps.
- Demonstrated success linking Continuous Improvement initiatives to financial performance, balanced scorecards, and enterprise value creation.
- Experience building cross-functional Continuous Improvement communities, mentoring practitioners, and driving enterprise capability development.
#LI-JR1
Pay Transparency
Salary Range: $120,000-$160,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94337
#BI-Hybrid
Skills Required
- Bachelor's degree or equivalent professional experience.
- Proven experience leading and developing teams of Continuous Improvement practitioners, Sustainability Leaders, or Change Agents.
- Demonstrated success leading Continuous Improvement initiatives across large, complex, and federated organizations while delivering measurable business value.
- Executive presence with ability to coach, influence, and build trusted partnerships with senior leaders and executives.
- Advanced knowledge of Continuous Improvement methodologies, management systems, and tools, including Kaizen, strategy deployment, Hoshin Kanri, and management system design.
- Strong facilitation, strategic planning, analytical, and change leadership skills to translate business priorities into sustainable operational improvements.
- FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting requirement.
- Experience with Operational Excellence Institute (OEI), Shingo, Lean, Six Sigma, or comparable Continuous Improvement frameworks.
- Experience leading enterprise-wide management system assessments and translating findings into strategic improvement roadmaps.
- Demonstrated success linking Continuous Improvement initiatives to financial performance, balanced scorecards, and enterprise value creation.
- Experience building cross-functional Continuous Improvement communities, mentoring practitioners, and driving enterprise capability development.
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Insurance Company Compensation & Benefits Highlights
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Retirement Support — The package includes both a 401(k) with company match and, for many roles, a defined‑benefit pension, with day‑one vesting on the match highlighted for corporate employees. Financial professionals who qualify may also access a defined‑benefit plan and a 401(k).
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Parental & Family Support — Fertility support, adoption assistance, backup childcare, and free 24/7 online tutoring complement expanded Paid New Parent benefits that provide time off for all parents, with additional paid weeks typically available for birthing parents via short‑term disability. EAP resources and paid time off (including bereavement and volunteer time) further reinforce family support.
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Healthcare Strength — Medical, dental, and vision plans are augmented by a company‑funded HRA option with wellness earn‑ups and FSAs for health and dependent care. Wellness resources and commuter benefits add practical support to everyday wellbeing.
New York Life Insurance Company Insights
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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About our Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
