Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Summary
As a Senior Analyst, your responsibilities include the following:
- Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective of meeting SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of company
- Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
- Come up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
- Setting challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner
Skills & Competencies
- Good communication skills with a neutral accent
- Strong written and listening skills in English
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
- Critical thinking and analytical ability
- Quick learning capability
- Flexibility and adaptability to changing priorities
- Attention to detail
- Ability to work independently and in teams
- Time management and organizational skills
- Ability to handle multiple tasks simultaneously
- Professional demeanor and interpersonal skills
- Familiarity with business processes and operations
Qualifications
- Bachelor’s degree (Non – Technical)
- 1-3 years of experience in US Insurance Operations
- Typing Speed should be 30 (WPM) words per minute
- Open to Night Shifts (US Time zones).
- Rich experience in US Insurance platform Usage
- Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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