Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Summary
The individual is expected to maintain high performance standards, contribute to continuous improvement, and support team development through training and process enhancements. A strong focus on customer satisfaction, attention to detail, and timely delivery is essential.
As an Associate, your responsibilities would include -
- Execute transactions as per defined procedures and timelines to meet SLA targets.
- Ensure adherence to company policies, norms, and performance parameters.
- Resolve individual cases requiring rework to maintain high customer satisfaction (C-Sat).
- Generate ideas for improving processes within own work area.
- Set and pursue challenging personal goals with urgency and efficiency.
- Deliver accurate outputs with attention to detail and timeliness.
- Conduct training sessions to ensure team members are appropriately skilled.
- Support Assistant Manager by training team members as part of growth and development plans.
- Handle and help resolve process-level escalations to maintain customer satisfaction.
- Participate in ideation and process reengineering, document and train team on new processes.
Skills & Competencies
- Strong critical thinking and logical reasoning abilities.
- Flexibility and adaptability in dynamic environments.
- Quick learner with a proactive approach to personal development.
- Effective communication skills, especially in written and listening comprehension.
- Ability to train and mentor team members.
- Customer-focused mindset with a commitment to quality and efficiency.
Qualifications
- Bachelor’s degree (non-technical).
- 3–5 years of experience in US Insurance Operations.
- Extensive experience with US Insurance platforms.
- Hands-on expertise in the US Insurance domain, preferably in Life Insurance, Annuities, and Retirement products.
- Open to work night shifts (US Time Zone)
- Minimum typing speed of 30 words per minute (WPM) with accuracy of 95%.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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