Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Artera is hiring a Senior AI Builder to build the agentic systems that deliver exceptional
patient experiences for our customers — scheduling, referral coordination, medication
refills, billing, payment estimation and more.
You'll be a fully contributing builder inside a customer-facing squad bringing AI-native
fluency in delivering end-to-end on your customers’ needs — owning initiatives from
customer discovery through production operation, onboarding new customers onto what
you build, and shipping enhancements that keep pace with the technical possibilities for
a named subset of our provider customers. Your creativity should be boundless, your
desire to deliver world class solutions unmatched, and your initiative and accountability
to those outcomes as a new bar for our customers they themselves aspire to.
At this level, you'll own customer outcomes independently , bringing the curiosity of a
product manager, the discipline of a project manager, and the agentic fluency of an
engineer to your work. You'll develop real subject-matter expertise and long term
relationships with senior healthcare executives, and internally teach and support newer
builders and experiment and advocate for novel agentic techniques that make every
Artera customer even more successful.
Responsibilities
conversations end to end, from problem framing through production operation
Strategy: Identify customer pain and create a roadmap for solving their
problems.
Program Management: Own the evaluation story for what you build: define what
good looks like, build the harnesses and test cases yourself, and measure
helpfulness and safety rather than asserting them.
Agentic Development: Build novel solutions for named customers; translate
their operational reality into technical solutions that you yourself architect and
code with our internal agentic systems.
Continuous Improvement: Contribute to our reusable foundations — shared
agent patterns, evaluation tooling and internal libraries — so each new workflow
is faster and safer to build than the last Move quickly on reversible decisions, and
escalate with a proposed course of action when they are not
AI-native: your work across all dimensions will be inherently reliant on AI-native
tools primarily using the CLI; which means you will own a greater breadth and
volume of responsibility than a typical technologist.
Domain Expertise: Operate what you build: participate in on-call for your
surfaces, investigate incidents to root cause, and eliminate recurring classes of
failure rather than individual instances
Mentorship: Raise the engineering bar around you: review others' work, mentor
less experienced builders, and improve the team's testing and evaluation
practices
Leadership: Pick up problems in or next to your scope without waiting for
permission, and stay with them through to resolution
Requirements
product management, product design, or technical project management
experience, or equivalent demonstrated output.
Owning technical decisions across a portfolio of customers, beyond a single
solution at a time & designing the architecture behind a solution before writing
code
Track record of shipping solutions end-to-end that ran reliably in production,
including the enhancements that followed.
Owning technical decisions across a portfolio of customers, beyond a single
solution at a time & designing the architecture behind a solution before writing
code
Curiosity of a product manager and discipline of a project manager: asks "why"
before "how," scopes and sequences work, communicates status, and lands the
work.
Factoring business needs, operating costs, and industry trends into technical
tradeoff decisions Learning as much from what doesn't work as what does, and
changing the approach because of it
Demonstrated ability to raise the engineering bar around you: review others'
work, mentor less experienced builders, and improve the team's testing and
evaluation practices
Bonus
products.
Hands-on experience building production agentic systems, RAG pipelines, or
MCP-based tool integrations.
Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in
builds.
Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call
center / CCaaS integrations.
Experience writing evals and quality benchmarks for LLM-driven systems.
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Skills Required
- 5+ years of professional experience in software engineering, data science, machine learning, product management, product design, technical project management, or equivalent demonstrated output
- Ability to own technical decisions across a portfolio of customers and design solution architecture before coding
- Track record of shipping end-to-end solutions that operated reliably in production and were subsequently enhanced
- Ability to scope and sequence work, communicate status, understand business needs, and deliver outcomes
- Ability to factor business needs, operating costs, and industry trends into technical tradeoffs
- Ability to learn from failed approaches and change direction based on results
- Demonstrated ability to review work, mentor less experienced builders, and improve testing and evaluation practices
- Current authorization to work full-time in the United States with proof of long-term authorization
- Eligibility for a government background check and compliance with organizational security policies and federal data protection standards
- Prior experience in healthcare technology, digital health, or patient-facing products
- Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations
- Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations
- Experience with EHR integrations such as Epic, athena, eClinicalWorks, or NextGen, or with call center/CCaaS integrations
- Experience writing evaluations and quality benchmarks for LLM-driven systems
Artera Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as broad, with multiple medical options, dental and vision, and $0 in‑network mental‑health copays on most plans; some accounts note improved coverage after a switch to UnitedHealthcare and employer HSA contributions that help offset costs. Descriptions also include at least one medical plan with no monthly employee premium and substantial employer contributions for dependents.
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Parental & Family Support — The package highlights 12 weeks of paid leave for birthing and non‑birthing parents, plus practical supports like food delivery for the first 30 days and childcare reimbursement during the transition back to work. Family‑planning benefits are also listed, strengthening support across different stages of family life.
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Leave & Time Off Breadth — Flexible or unlimited PTO without accruals and paid holidays are emphasized, and feedback suggests some employees use time off without difficulty. Remote‑first flexibility and development support further reinforce the breadth of time‑off and flexibility offerings.
Artera Insights
What We Do
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. For more information, visit www.artera.io.
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
