Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Artera is seeking a Customer Configuration Specialist to deliver technical solutions for customer deployments across our product suite. This is a customer-facing, consultative role. You'll be the technical resource a provider organization's IT, informatics, and operations teams work with, bring questions to, and rely on to get their deployment right.
You'll support implementation projects from kickoff through go-live, own the technical configuration, and work closely with our integration engineers and other technical teams. The relationship continues after launch. When customers have new technical needs, you'll help them work out what they're trying to accomplish, what their systems can support, and the best way to solve it with Artera.
Responsibilities
Lead end-to-end technical implementations for assigned customers, including HL7 interface setup, API configuration, and SSO
Serve as the primary technical contact for customers during implementation, translating complex requirements into clear project plans
Partner with Integration Engineering and Customer Experience teams to resolve non-standard configuration requests
Maintain accurate project documentation and keep stakeholders aligned on timelines and deliverables
Troubleshoot integration issues and drive resolution with a customer-facing communication style
Requirements
Project management experience in a technical or implementation-focused role
Working knowledge of HL7 and APIs — you've used them, not just managed someone who did
Strong troubleshooting and critical thinking skills
Clear, confident communication with both technical and non-technical audiences
Experience in healthcare or healthtech
Bonus
Hands-on experience with Mirth, Atrium, Rhapsody, or a similar interface engine
Familiarity with FHIR standards
Prior experience at a health tech SaaS company
OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Skills Required
- Project management experience in a technical or implementation-focused role
- Working knowledge of HL7 and APIs, including hands-on use
- Strong troubleshooting and critical thinking skills
- Clear, confident communication with technical and non-technical audiences
- Experience in healthcare or healthtech
- Hands-on experience with Mirth, Atrium, Rhapsody, or a similar interface engine
- Familiarity with FHIR standards
- Prior experience at a health tech SaaS company
Artera Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is presented as broad, with multiple medical options, dental and vision, and $0 in‑network mental‑health copays on most plans; some accounts note improved coverage after a switch to UnitedHealthcare and employer HSA contributions that help offset costs. Descriptions also include at least one medical plan with no monthly employee premium and substantial employer contributions for dependents.
-
Parental & Family Support — The package highlights 12 weeks of paid leave for birthing and non‑birthing parents, plus practical supports like food delivery for the first 30 days and childcare reimbursement during the transition back to work. Family‑planning benefits are also listed, strengthening support across different stages of family life.
-
Leave & Time Off Breadth — Flexible or unlimited PTO without accruals and paid holidays are emphasized, and feedback suggests some employees use time off without difficulty. Remote‑first flexibility and development support further reinforce the breadth of time‑off and flexibility offerings.
Artera Insights
What We Do
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. For more information, visit www.artera.io.
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
Gallery
.png)
.jpg)
Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
