Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
We're looking for an experienced Director of Product Marketing to lead the story, strategy and process behind how Artera's AI agents are positioned, priced, and brought to market. Artera is the proven partner healthcare organizations trust with AI: homegrown in healthcare, secure from the start, and built so people and AI agents work together. This role will own the story that brings that promise to life for healthcare buyers, including the development of messaging, positioning, packaging, and key collateral for Artera's product suite. You will partner cross-functionally with:
Our Chief Product and Strategy Officer on the overall product marketing strategy, including testing and collecting feedback on pricing and packaging.
iO Service Squad leaders to define where new features, functionality, and products align within the context of the Artera platform to support launch activities and outcomes.
Marketing team and go-to-market leaders to deepen Artera's understanding of what buyers want from AI agents and patient access automation and how Artera stands apart from competitors.
This is an exciting opportunity if you are looking for a chance to leave your mark and take responsibility for the success of the team. The Director of Product Marketing reports to the Chief Product and Strategy Officer and is a part of the innovation organization at Artera. You will work cross-departmentally with Marketing, Product, Sales, Professional Services, and Customer Experience.
Responsibilities
Platform Marketing: Develop messaging, packaging, and campaigns for AI agents, including the trust narrative: what the agents do, where people stay in the loop, how performance is measured, and how we share results with buyers in a clear, credible way.
Value Proof & Pricing: Turn agent performance data into proof points, customer stories, and ROI models, and partner with the CPSO and Finance to shape pricing and packaging for AI agents.
Research: Mine sales calls, win/loss interviews, and de-identified agent conversations for buyer language, unmet needs, and competitive gaps; supplement with targeted qualitative and quantitative research.
Internal Education: Enable customer-facing teams by developing standardized sales tools, consistent platform messaging, and actionable insights into buyer evaluation criteria to streamline the purchasing process.
Requirements
Experience and Qualifications: 8+ years experience in healthcare/SaaS product marketing, marketing, strategy, or product management (working with enterprise healthcare IT and/or Patient Access buyers is a plus).
Cross Functional Leadership: Proven ability to coordinate and create consensus within cross-functional groups without formal authority.
Communication and Storytelling: Exceptional client presentation and customer interview skills, as well writing skills that emphasize value storytelling for B2B audiences.
Strategic Execution and Adaptability: Ability to balance shifting priorities within the context of higher level business goals and ambitious department goals.
Market Analysis & Product Acumen: Ability to learn new products and evaluate them from the market’s perspective.
AI Product Marketing: Experience marketing AI, automation, or other products where buyers are being asked to trust software with work people used to do.
AI Fluency: Hands-on use of AI tools in your own work, with workflows you’ve built that let a small team do the work of a large one and examples you can show.
OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Skills Required
- 8+ years of experience in healthcare or SaaS product marketing, marketing, strategy, or product management
- Experience marketing AI, automation, or products requiring buyers to trust software with work previously performed by people
- Hands-on use of AI tools, including workflows built to increase team productivity, with examples to demonstrate
- Proven ability to coordinate cross-functional groups and build consensus without formal authority
- Exceptional client presentation and customer interview skills
- Strong writing skills focused on value storytelling for B2B audiences
- Ability to balance shifting priorities with broader business and department goals
- Ability to learn new products and evaluate them from a market perspective
- Experience with enterprise healthcare IT and/or Patient Access buyers
- Current authorization to work full-time in the United States with proof of long-term authorization
- Residence in or willingness to relocate to Santa Barbara, Seattle, or Kansas City; role follows an in-person schedule
Artera Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as broad, with multiple medical options, dental and vision, and $0 in‑network mental‑health copays on most plans; some accounts note improved coverage after a switch to UnitedHealthcare and employer HSA contributions that help offset costs. Descriptions also include at least one medical plan with no monthly employee premium and substantial employer contributions for dependents.
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Parental & Family Support — The package highlights 12 weeks of paid leave for birthing and non‑birthing parents, plus practical supports like food delivery for the first 30 days and childcare reimbursement during the transition back to work. Family‑planning benefits are also listed, strengthening support across different stages of family life.
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Leave & Time Off Breadth — Flexible or unlimited PTO without accruals and paid holidays are emphasized, and feedback suggests some employees use time off without difficulty. Remote‑first flexibility and development support further reinforce the breadth of time‑off and flexibility offerings.
Artera Insights
What We Do
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. For more information, visit www.artera.io.
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
