Senior Administrative Operations Representative - Business Support Services
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Business Support Services helps with all your mail, printing, assembly, and physical records retention needs.
We are currently seeking a Senior Administrative Operations Representative to join our corporate headquarters in downtown Cincinnati, OH. This position requires working in the office 5 days per week.
Essential Job Functions and Responsibilities
Prepares and distributes incoming mail and processes outgoing mail.
Answers, routes and screens incoming calls.
Inputs or loads data into a system. Audits records for quality, accuracy and maintainability.
Performs other duties as assigned.
Job Requirements
High School Diploma or equivalent.
Generally, a minimum of 3 years of experience in administrative or office support functions.
Possesses advanced organizational abilities to manage multiple tasks efficiently.
High attention to detail related to communications, scheduling, and recordkeeping.
Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
Maintains working knowledge of department operations, policies, and procedures and applies a general understanding of the business and organization.
Excellent interpersonal and communication skills.
Proven ability to handle confidential information with discretion.
Physical Requirements
Essential job functions must be performed onsite.
Requires continuous and prolonged walking and standing.
Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.
May require overhead reaching and grabbing.
Requires regular and predictable attendance (may be required to work in a physical office location).
Requires ability to conduct visual inspections.
May require ability to operate a motor vehicle.
Business Unit:
AFG Business Support ServicesBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- High school diploma or equivalent
- Generally, a minimum of 3 years of experience in administrative or office support functions
- Advanced organizational abilities to manage multiple tasks efficiently
- High attention to detail related to communications, scheduling, and recordkeeping
- Working knowledge of business systems and applications and ability to use relevant equipment
- Working knowledge of department operations, policies, and procedures
- Excellent interpersonal and communication skills
- Ability to handle confidential information with discretion
- Ability to work onsite five days per week
- Ability to continuously walk and stand for prolonged periods
- Ability to frequently lift, carry, push, and pull objects up to 50 pounds
- Regular and predictable attendance
- Ability to conduct visual inspections
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
