At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
We are looking for a Senior Account Executive based in Sydney who will own and grow a portfolio of mid-sized and small-enterprise accounts across New Zealand. In this role, you will be central to helping businesses close experience gaps using Qualtrics’ SaaS platform with tailored Experience Management (XM) solutions. You’ll collaborate closely with customers, guiding them to leverage our platform to enhance their customer and employee experiences, driving measurable business outcomes. This role requires regular travel to New Zealand to build strong relationships and deeply understand client needs.
How You’ll Find Success
- Takes initiative to deeply understand client goals and context, then works independently and creatively to meet them.
- Builds and maintains trusted senior relationships, including C-level engagements across New Zealand markets.
- Proven track record of consistently exceeding sales quotas with a strategic approach to pipeline development and deal closure.
- Expertly negotiates deals that deliver mutual value for clients and Qualtrics.
- Communicates clearly and influences internally and externally, collaborating with cross-functional teams to align efforts.
- Comfortable managing complex sales cycles across multi-stakeholder organisations within mid-market and small-enterprise segments.
- Willingness and ability to travel semi-regularly to New Zealand to strengthen client partnerships and grow accounts.
How You’ll Grow
- Develop strategic partnership skills by owning client relationships across New Zealand markets.
- Deepen expertise in a flexible, analytics-driven SaaS platform used across industries and departments.
- Hone advanced negotiation and sales strategy abilities managing complex deals.
- Gain firsthand experience influencing customer and employee experience transformation in a growing regional market.
Things You’ll Do
- Own and grow a targeted book of business across New Zealand, driving new client acquisition and expanding platform adoption in mid-market and small-enterprise accounts.
- Consult with prospects and clients on their strategic goals and craft dynamic account plans including power mapping, demand generation, and tailored closing strategies.
- Build and maintain senior executive relationships at client and prospect companies.
- Collaborate internally with customer success, solutions consulting, partners, and other teams to build demand and drive engagement.
- Stay current on Qualtrics’ platform capabilities and competitive landscape to create compelling, win-focused proposals and pricing.
- Travel semi-regularly to New Zealand to engage with clients and close deals.
What We’re Looking For On Your Resume
- Minimum 6 years’ experience in software/technology sales focused on mid-market and small-enterprise customers.
- Proven success selling to Marketing and HR functions, with strong client acquisition and pipeline-building experience.
- Demonstrated ability to exceed sales targets consistently in a strategic, consultative sales environment.
- Experience driving sales conversations that engage stakeholders through multiple stages: prospecting, demos, negotiation, and closure.
- Strong interpersonal skills and the agility to adapt approaches as client and business needs evolve.
- Effective collaborator who brings together internal teams and resources to support deal success.
Our Team’s Favourite Perks and Benefits
- A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
- Private health insurance - top of the range coverage for medical and extras benefits.
- $2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
- Experience Leave - additional 5 days a year to take for experiences!
- Commuter allowance - we take care of your public transport expenses to the office!
- Hybrid working environment - 3 days in office, 2 from home.
- Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
Top Skills
What the Team is Saying
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
